Tour Operations Administrator
Tour Operations Administrator
Heritage Group Travel - 30 hours a week
Heritage Group Travel, a Bath-based cultural tour operator, is seeking to appoint an enthusiastic and proactive person to join our small team based in offices in central Bath. The person should be self-motivated and prepared to take on a variety of tasks needed as and when they arise. Your primary role will be to process bookings and deal with client monies, good numeracy skills are therefore imperative. This is a good opportunity for someone who enjoys dealing with people and who is comfortable in a 'hands-on’ environment.
Primary Responsibilities
- Processing and managing bookings and dealing with client monies
- Inputting client details into our in-house data base
- Raising confirmation invoices
- Issuing ATOL certificates
- Managing client bookings from the point of contact to final balance payments
- Assisting with flight arrangements
- Liaising with suppliers and finalising tour preparations
- Preparing final documents for distribution to group organisers, clients, and suppliers
- Dealing with client cancellations
- Collating tour feedback
- Supporting the Finance Manager and Product Managers where needed
Essential Requirements
- Good numeracy skills
- Excellent organisational and inter-personal skills
- Good standard of written English
- Ability to plan own workload, manage multiple tasks and prioritise
- Proactive approach and the ability to work without supervision
- Flexibility (a small company environment involves collaborative working)
- Experience of customer/client contact
Start Date - mid September 2024
Salary - pro rata £23K-£25K depending on experience
Reference: 53047983
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