Toyota Service Manager

Vertu Toyota Loughborough

We are looking for an experienced Service Manager to join our team at Vertu Toyota Loughborough.

This is a fantastic opportunity to be part of our dynamic and values driven team, where employee engagement and customer service is integral to our culture. Vertu Toyota Loughborough have recently been awarded Bronze by Toyota on the Best Employer in Town programme. Vertu Toyota Loughborough is one of our flagship Toyota dealers and continues to thrive in what is an exciting city location.   Having resilience and enjoying a busy environment  would therefore be a distinct advantage.  This role will attract a £35,000 basic salary with an OTE of £47,000, company vehicle and an excellent range of Company Benefits!

We are confident we have the brand for the future with a range of Hybrid and EV Toyota products and need talented colleagues to help deliver our ambitious vision.

The main duties of this role are:

• To take responsibility for implementing and maintaining effective processes to achieve the highest possible customer satisfaction levels.
• To monitor and control costs in line with the business plan, whilst maintaining quality standards and customer service.
• To ensure accurate collection and recording of customer data in line with Group standards.
• To ensure that the manufacturers standards are adhered to.
• To maintain a safe working environment, meeting a high standard of presentation.
• To drive colleague engagement, by coaching and leading a team of high performing individuals.
• To ensure first class interdepartmental communication.

The ideal candidate will have previous experience and able to demonstrate a successful track record within the role. You must have strong leadership and people management skills as your primary focus will be to lead a team to deliver performance, through increasing efficiency and profitability, whilst maintaining high customer satisfaction levels.

You will be able to demonstrate that you share our company values and have a great character, attitude, energy drive and talent. Strong communication and organisational skills are essential.

Vertu heavily invest in personal development and if you are successful, you can look forward to career progression through a structure career pathway that is industry leading.   You can also expect a wide a range of benefits which includes:

• 25 days annual leave, increasing in line with length of service, plus bank holidays
• Vertu Rewards - our online rewards platform giving you cash back and discounts for multiple renowned retailers.
• Preferential Service Rates
• Colleague Purchase Scheme
• Company car
• Share Incentive Scheme
• Pension
• Enhanced Maternity & Paternity

If this is the right opportunity for you to take the next step in your career, then apply now!

Closing date 1st July