Hayley Group Limited are looking for a Trainee Administration Assistant to join our well-established and experienced Fasteners Department in our Halesowen branch. You will join us on a full time, permanent basis and in return, you will receive a competitive salary.

Hayley Group is the largest independent distributor of engineering products and consumables in the UK. We are an equal opportunities employer, currently employing over 1,000 people who continue to be a cornerstone of our business and are fundamental to providing industry-leading customer service.

About the role:

As our Trainee Administration Assistant, you will be helping to provide excellent service to our customers through the sale of goods across our product range. You will be required to provide an efficient response to incoming customer enquiries and orders, in turn building a rapport and credibility with our customers. This is a junior role with an excellent opportunity to gain hands-on experience and develop your skills in a supportive environment with clear pathways to advancement.

Working hours: 40 hours per week Monday to Friday

Key responsibilities as our Trainee Administration Assistant will include:

• Preparing quotes for customers based on their individual requirements.
• Processing and raising purchase orders based on customer requests and enquiries.
• Sourcing prices for products and delivery costs from suppliers.
• Taking customer enquiries via telephone and email.
• Using the IT system to accurately identify, source and price items.
• Recording enquiries, orders, invoices, and other documentation.

Skills & Attributes we're looking for in our Trainee Administration Assistant:

• Experience in a sales environment would be beneficial.
• Knowledge of engineering products and processes is desirable, however not essential.
• Customer- focused, driven to provide consistently high levels of service.
• Good level of communication and numerical skills.
• Proficient in basic computer applications, including Microsoft Office.
• Willing and able to learn about and support new products.

Benefits:

• From 23 days annual leave (plus public/bank holidays) increased with length of service.
• In-house training provided through Hayley Inspire.
• Company pension (if eligible).
• Free Death in Service cover (x2 salary).
• Invitation to healthcare scheme.
• Wellness programmes.
• Uniform and PPE provided.
• Excellent opportunities available.

Don’t miss out on this fantastic opportunity to join the team at Hayley Group – please click ‘apply’ now to become our Trainee Administration Assistant - we'd like to hear from you!