Trainee Helpdesk Coordinator

Trainee entry level role !!! Career opportunity !!!

Helpdesk Maintenance Co-ordinator

Location: Southend, Car driver required due to location - Free parking

3. Mon and Friday 0800 to 1700

4. Tues, Wed, Thurs. 0830 to 1800

This is an entry level role so offers a trainee wage initially however you will receive a £1000 bonus for completing your 6 month probation and there will then be a yearly salary review !!!!

Our client has a vacancy for a full time Trainee Maintenance Helpdesk Coordinator to join their team at their Southend offices.

The role offers the opportunity to join a well established company and be part of a friendly team. The company is growing and expanding and this offers potential to the right person.

Assisted by your team leader and colleagues you will be trained to respond to the day-to-day maintenance requirements of customers. You will need to have some office based telephone experience perhaps in a help desk, telephone based customer service or receptionist role. You will be a strong relationship builder, be computer literate, organised, able to meet deadlines and have a professional telephone manner.

With training duties will include:

Coordinating Engineers dairies scheduling planned and reactive maintenance

Answering telephone enquiries

Inputting calls on to a data base system

Updating clients

Some previous experience of dealing with customers or clients over the telephone is required for this role.