Transport Administrator

We have an exciting opportunity to join our Bedford team as a Transport Administrator, supporting the transport team on weekends.

Be a part of a dynamic team and contribute significantly to the efficiency of our transport operations.

This role offers the chance to make a real difference and gain valuable experience in a growing company.

The purpose of this Transport Administrator role is to support the transport manager and supervisors through the provision of high-quality, cost-effective transport administration support in line with company and regulatory requirements to ensure Whistl continues to deliver the highest quality, most cost-effective offering for its customers.

• Act as the first point of contact within the transport office for customers, drivers, and other internal departments, promptly resolving, re-directing, and/or escalating issues appropriately.
• Calculate, record, and report core and agency driver hours on a weekly basis and process payroll and HR paperwork.
• Update drivers' hours, holidays, and sickness.
• Maintain tachograph analysis records and file them in line with the legislation. Ensure all accident forms are completed, actioned, and filed.
• Support the recruitment of drivers and transport staff in liaison with the transport manager/supervisors and approved recruitment agencies.
• Assist the transport operation/office within reasonable request/capability, including but not limited to assisting the transport supervisor with daily routing and the driver assessor with licence checks.
• Ensure compliance with all internal and external regulations, including the Mail Integrity Code of Practice, Safety, Health, and Environment regulations, Carriage of Dangerous Goods regulations, and Data Protection and Information Security regulations, while accurately recording and reporting any incidents, accidents, or near misses.

We would welcome applications for this Transport Administrator role from candidates with skills or experience in the following areas: customer support, data protection, health & safety, compliance, driving regulations, reporting, MS Office, Isotrak, data analysis, as a Transport Clerk or Transport Administrator. If this sounds like you, apply today!

• Enhanced annual leave entitlement, starting at 31 days (including public holidays), increasing up to 36 days with long service
• Access to our prestige benefits and rewards portal
• Long service rewards: both financial and leave-based
• Health cash plan
• Life assurance scheme
• Career development opportunities: Through E-learning, management development programmes, and apprenticeships in which you can gain professional qualifications
• Access to a well-established Employee Assistance Programme provider

Weekend cover, Saturday and Sunday, 8am- 5pm.

A flexible approach is also required on occasions to support the needs of a 24-hour operation.

• Able to communicate effectively on the phone, face-to-face, and in writing to gain commitment from internal and external contacts at all levels.
• Able to work with minimum supervision and demonstrate the ability to effectively evaluate a situation and escalate appropriately.
• Ability to deal with confidential and sensitive information. Resilient and adequately robust when dealing with sensitive issues or conflicting viewpoints.
• Excellent organisational skills. Able to manage effectively to achieve deadlines through effective prioritisation and, where appropriate, delegation.
• Excellent attention to detail with a high degree of accuracy
• Good understanding of UK and EU driving regulations and working time directives.
• Intermediate skills with MS Office, particularly Word, Excel, Outlook, and PowerPoint skills for data analysis, presentation, and reporting.
• Knowledge of working time directives, driver hours regulations, and tachograph compliance.
• A full driving licence as you may be required to travel to our other site or for off-site meetings.

• The ability to provide support away from the normal location of work on occasions as required by the business would be beneficial.
• Previous experience working with Isotrak or equivalent telematics and tracking software.

We are the UK's leading delivery management company providing efficient, high-quality and competitively priced services across business mail, parcels, fulfilment and doordrop media in the UK and internationally. Distributing more than 4 billion items annually, we are market leaders in Downstream Access Mail (DSA) services, handling over 50% of bulk business mail in the UK.

We are in the top 100 privately owned companies with 23 locations across the UK. Our success is down to our people and the values we all follow to deliver excellence to our customers.

We think as part of a team, act with a can-do attitude and do the right thing. Following these simple values has resulted in our people delivering and exceeding our business and personal development goals.

We are a family of uniquely different people with strengths in the areas we work in, and we always have the opportunity to be curious to enhance ourselves.

We are a disability confident employer and embrace Well Being, EDI and ESG to make ourselves and our environment the best it can be.

Due to the nature of our business, this role may be subject to a DBS check.