UX Lead

Recruitment Partner:

About the role

Join us at Boots to be part of transforming the digital future of Boots! We’re looking for a UX Lead to join our UX team. At Boots, our UX mission is to create seamless, enjoyable, and accessible user experiences, across retail and healthcare sectors. By prioritising human insight, we aim to achieve outstanding results and make a meaningful impact on our business.

As a UX Lead at Boots, you’ll lead the UX for your product area(s) to support delivering Boots’ digital roadmap to create the digital future of Boots.

• Lead the UX for your area(s): You’ll lead a squad(s) of multidisciplinary UX team members through our User Centred Design process. Responsible for leading all UX activities from beginning (discovery) to end (delivery), spanning all UX disciplines. Utilising expertise from Centers of Excellence (CoEs) where necessary (e.g. accessibility, content design, service design etc.). Working cross-functionally with our partners in Product, IT, Optimisation and Digital Experience (DX).
• UX backlog contributor Involved in driving the UX strategy for your area(s). Utilising user insights to continuously improve the user experience and help deliver our long-term strategy. Partnering with the Product Managers to contribute to the product vision and backlog, advocating for the users’ needs and goals.
• Quality & Coherency : Responsible for your squad(s) delivering quality UX artefacts during the agile development cycle. Ensuring UX research and design balances the needs of the user, the goals of the business, the technical feasibility and accessibility compliance. Taking into consideration the holistic user experience and how your product area works with different product areas. Working within our User Centred Design (UCD) process, design system and brand style guides, challenging and evolving these when appropriate.
• Active member of the UX leadership team Co-evolve our ways of working to create efficiencies and job satisfaction for the UX team. Promote team building and communication. Provide practical leadership, coaching, and development to the junior and middleweight members of the team, empowering them to develop their technical and soft skills to be at their best. Taking on line management responsibility of between one and three direct reports.
• Key activity - Project Initiation Upon receiving a project, you will expand the brief, define the UX approach based on our User-Centred Design (UCD) process, scope and create a project plan of tasks, estimates and resourcing requirements.
• Key activity - Direction Throughout the research, and design stages, you will oversee and provide clear UX direction. Taking accountability for UX delivery in your area. Utilising your stakeholder relationships to balance the users needs, the business goals and technical restrictions,
• Key activity - Problem definition You will focus on ensuring the problem space and scope is clearly defined, before brainstorming begins. Consolidating the insights gained from the empathy and research stages, into problem statements to be solved in design.

What you’ll need to have

• 5-8 years experience in a UX role, with supporting portfolio (or case studies) to showcase your abilities.
• Senior UX practitioner Strong UX skills, spanning the whole User Centred Design (UCD) process. Comfortable at any point of the UCD process. Beneficial to have deeper specialism in a certain UX area (e.g. user research, product design, content design, service design, accessibility).
• In-depth knowledge of User Centred Design (UCD) principles and best practices. Experience with user research and UX discovery methodologies. Experienced and able to use research, data and insights to understand user needs, frame the problem and then ensure designs enhance user experience and satisfaction.
• Experience designing for accessibility compliance to level AA of the World Wide Web Consortium (W3C) Web Content Accessibility Guidelines (WCAG).
• Excellent communication skills with the ability to storytell, pitch UX rationale in a language appropriate for your audience. To all levels of the organisation.
• People leadership experience providing coaching or mentoring to junior researchers or designers. Beneficial to have line management experience.
• Stakeholder management Can identifying, engaging and communicating with cross-functional stakeholders to co-create and implement user-centred design solutions that enhance user satisfaction and drive business growth.
• Project management experience in developing detailed project plans, including estimates, timelines, resource allocation, and deliverables. Proficient in managing project progress, coordinating with cross-functional teams, and ensuring that UX design solutions are delivered, within scope, and meet quality standards, while adapting to any changes or challenges that arise.

It would be great if you also have

• Agile and lean UX methodologies (beneficial).
• Degree in UX Design, Human-Computer Interaction, or a related field

Our benefits

• Boots Retirement Savings Plan
• Discretionary annual bonus
• Generous employee discounts
• Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child
• Flexible benefits scheme including holiday buying, discounted gym membership, life assurance, activity passes and more.
• Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme.

We have a great range of benefits in addition to the above that offer flexibility to suit you - find out more at rewards. Please note, any salary estimates given on third-party sites are not provided or endorsed by Boots and may not be accurate.

Why Boots

At Boots, we foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential. We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all. As the heart of everything we do at Boots, it's with you, we change for the better.

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