Validator

Validator

12 Month

£14.42p/hr PAYE

Remote

40 hours per week

Inside IR35

Purpose of the Position:

• Drive revenue into the business by maximizing the chargeable elements within every job and ensuring adherence to SLA agreements held with our customers.
• Ensure that every job completed by a member of the engineering team is completed accurately, with all parts added to the job and hours accurately reflecting the task undertaken.
• Provide accurate and timely estimates for customers requiring additional repairs, following up within agreed timescales to ensure Marshall Fleet Solutions is the chosen provider for these repairs.

Responsibilities:

• Drive revenue by ensuring every job is completed accurately and all chargeable elements are passed to the customer.
• Ensure work is charged in line with agreed SLAs with our customers.
• Accurately charge for all travel times and attendance fees.
• Bill the correct work times for the tasks completed.
• Proactively follow up with customers requiring further repairs to complete a repair.
• Provide customers with accurate and timely estimates for additional work.
• Ensure the correct elements of the repair are added to contract maintenance, warranty, or recharged to the customer as appropriate.
• Closely manage customer VOR and update customers with the plan and timescales for repair.
• Provide feedback to the engineering team where mistakes are made or where processes can be improved.
• Provide an industry-leading customer experience by providing accurate information to the accounts team for timely invoicing.
• Collaborate with key stakeholders to deliver exceptional service to customers.
• Contribute to the team in achieving challenging financial objectives by taking every opportunity to upsell our service or part offerings.

Tasks:

• Check and rectify engineer's time clocking accuracy.
• Ensure accurate attendance fees or travel time are captured on the system.
• Ensure correct parts, consumables, and lubricants are added to the task.
• Send proforma to the customer to receive a purchase order number prior to repair.
• Check the customer purchase order number is attached to the job.
• Construct and send accurate estimates to customers for further repairs and follow up proactively.
• Pass rechargeable elements back to the customer with supporting information (e.g., photographs and itemized estimates).
• Ensure elements booked to contract maintenance are accurately charged to the customer or covered under warranty.
• Explore sympathetic contributions for units recently out of warranty.
• Ensure all relevant documentation or certification is added to the job and sent to the customer or made available on Marshall Vision.
• Check subcontracted work is completed correctly and costs are accurate.
• Work with NPAC to get parts sent to the required location on time for repairs.
• Create accurate and timely plans to manage vehicle downtime, recording this in IFS and communicating it to the customer.

Required Skills and Experience:

• Possess good commercial acumen and understand P&L.
• Be confident in dealing with customer issues or problems.
• Maintain an engaging and positive attitude.
• Have good computer skills and understand relevant software packages.
• Sound knowledge and experience of Microsoft packages such as Word, Excel, and Outlook.
• GCSE level education (essential).
• NVQ level qualification (desirable).
• Mechanical/engineering qualification (desirable).
• Experience in the transport refrigeration, tail lift industry with a good working knowledge of these products.
• Experience in a customer-facing role.

Morson is acting as an employment business in relation to this vacancy.