Vehicle Deployment Handler

Monday - Friday 9am - 5pm

Salary - up to £28k

Heywood

We are seeking a dedicated Deployment Handler to join our clients team in Heywood.

As a member of the Deployment team you will be responsible for ensuring that customers are provided with a replacement vehicle and commence the vehicle repair or total loss process.

Deployment Handler Responsibilities:

• Deal with inbound and outbound calls and other incoming enquiries from clients in a professional and timely manner, ensuring that information is captured fully and accurately to determine future handling.
• Handle claims efficiently and use common sense and initiative when gathering evidence or approaching problem solving.
• Where the customer is non-fault offer a range of services through our supply network for hire in accordance with the scheme specifics.
• Appoint the relevant hire providers based on the requirements of the client.
• Work with case management and portal systems, to accurately record, and update client data and inhouse systems.
• Respond to all customer queries and understand requirements in a professional, welcoming and positive manner to provide a customer support service that creates and maintains high scoring NPS, Trust Pilot or other feedback.
• Ensure that Clients and Business Partners are kept updated on all claims.
• To always produce any documentation or correspondence to the company standard
• Comply with all company rules and procedures especially those relating to health & safety, FCA Compliance and data protection with an obligation to remain informed and up to date on all such matters.
• To undertake any other duties consistent with the role.

Deployment Handler Benefits:

• Monday-Friday
• Salary up to £28k
• Free parking
• Pension
• Fully paid training
• Excellent progression opportunities

If you are motivated, reliable, and ready to contribute to our dynamic team, we encourage you to apply for the Vehicle Deployment Handler position today!