A leading telecoms business is seeking an experienced Voice Engineer to join their team in a fully remote role. This position offers the opportunity to work from home full-time while playing a key role in 3rd line support, customer onboarding, and leading critical voice infrastructure projects. The successful candidate will work extensively with VoIP, SIP, and SBC technologies, ensuring seamless, high-quality communication solutions for clients.

Responsibilities:

• Provide 3rd line support for complex voice-related escalations, troubleshooting and resolving issues.
• Oversee the onboarding of new customers, ensuring seamless implementation of voice services.
• Lead and manage voice infrastructure projects, from planning through to successful deployment.
• Configure, maintain, and support VoIP, SIP, and Session Border Controllers (SBCs).
• Collaborate with internal teams and external vendors to enhance voice solutions.
• Ensure security, compliance, and best practices are followed within the voice environment.
• Proactively monitor and optimize system performance and reliability.

Key Skills:

• Proven experience as a Voice Engineer, with expertise in VoIP, SIP, and SBCs.
• Strong background in 3rd line support, handling complex voice infrastructure challenges.
• Experience in customer onboarding, delivering seamless voice solutions for new clients.
• Good understanding of networking principles, including QoS and routing.
• Hands-on experience with voice platforms such as Cisco, Microsoft Teams, Avaya, or similar.
• Ability to manage projects, communicate effectively, and lead technical implementations.
• Strong analytical and problem-solving skills with a proactive mindset.