Voice of Customer Manager

A well-established organisation are recruiting for a Voice of Customer Manager to join their Data & Insights team in Epsom (Surrey). They operate a flexible hybrid-working model, where you'll spend 3 days per week working from their modern offices to collaborate with your team and business stakeholders.

This role is centred around the Customer Experience, and focuses on drawing insight from multiple data sources, and democratizing this across the business to tell them what they are learning and how they can improve.

You will manage a small team of 3, and will take ownership of this insight and story-telling function of the organisation. This will involve overseeing a mystery shop programme, along with an established customer community (running surveys for them etc), and presenting insights to the board on a monthly basis.

This role would be well-suited to someone who is passionate about using research and data to improve the Customer Experience, and to drive business decision-making in an organisation that is incredibly customer-centric.

Requirements:

• Experience in a Customer Experience / Voice of Customer focussed role
• Familiar with conducting customer research e.g. surveys, polls etc.
• Ability to draw insight from complex data and a passion for "storytelling" with data
• An awareness of data visualisation tools such as Power BI would be beneficial
• Prior management experience, or a desire to step-up into a Management role
• Comfortable liaising with Senior stakeholders and presenting at a high level

Benefits:

• Salary up to around £65,000 depending on experience
• 25 days holiday plus bank holidays
• Statutory pension
• Company-related perks and benefits

Please Note: This is a permanent role for UK residents only. This role does not offer Sponsorship. You must have the right to work in the UK with no restrictions. Some of our roles may be subject to successful background checks including a DBS and Credit Check.

Nigel Frank are the go-to recruiter for Power BI and Azure Data Platform roles in the UK, offering more opportunities across the country than any other. We're the proud sponsor and supporter of SQLBits, and the London Power BI User Group. To find out more and speak confidentially about your job search or hiring needs, please contact me directly at