Voice Telecoms Technician

Our prestigious Global Investment Bank client is looking for an inside IR35 contract Voice Telecoms Specialist to join its telecommunications team . As a Voice Telecoms Support Technician, you will be responsible for installing, maintaining, and administering telephone systems, as well as providing support to end-users. This role requires a candidate with a strong background in Cisco IP Telephony, video conferencing systems, trading voice turrets, SIP service management, and voice recording technologies.

• Support and administration of Cisco CUCM and video technology endpoints.
• Assist customer users with voice technology usage.
• Install and configure Cisco desk phones, BlackBerry Work mobile phones, Jabber software, and trading turrets.
• Support the Compliance department with NICE NTR voice recording playback and adherence to regulatory voice recording requirements.
• Manage voice endpoint assets and support incident and request ticket queues to exceed SLAs.
• Provide technical support and administration for phones (desk & mobiles) and Cisco WebEx meeting room equipment.
• Engage in strategy, design, meetings, discussions, and projects related to voice telecommunications.
• Manage ordering, stock management, reporting, statistics, and service integrity checking.

• Proven track record of supporting and managing Cisco voice CUCM and BlackBerry Work provisioning.
• Good understanding of NICE NTR voice recording technology.
• Hands-on experience with Cisco voice telecommunication systems.
• Experience with Nice Recording and IPC trading endpoints is highly desirable.
• Strong interpersonal skills and the ability to represent the service team effectively.
• Flexibility and a ‘can do’ attitude, with the ability to work independently.
• Knowledge of ITIL service management and experience using Service Now.
• Ability to multitask and remain focused under pressure.
• Good verbal and interpersonal communication skills.
• Proficiency in document and report writing.

To apply for this Voice Telecoms Specialist position, please submit your CV and cover letter detailing your relevant experience and why you are interested in this role.