Main Duties and Responsibilities
- Reach out to webchat prospects customers to determine suitability of our products and aid them with the completion of their order
- Follow a structured conversation flow to uncover the customers’ needs and challenges so Cartridge People products can be positioned as a compelling solution
- Deliver a prompt, polite and professional service in line with our key behaviors and values.
- Scheduling call backs for our customers in line with set Key Performance Indicators.
- Using our CRM & other systems to aid in keeping track of opportunities and measuring success and queries.
- During any customer interaction, identify and take advantage of opportunities to upsell products to customers.
- Manage and maintain relationships with our customers so we can upsell our products/ future products and services through matching them to their business/personal needs.
- Deal with Inbound queries or transfer to relevant departments and updating the systems with notes and any other processes that need to be followed.
- Ensure own understanding of company structure, including brands, warehouses, and fulfilment operations
- To maximize induction training and utilize all assets to aid you in becoming successful in the role
About the Role
Due to our continuous success we are looking to recruit a passionate Webchat Sales Advisor to join our expanding sales team. Reporting to the Head of Sales, you will be responsible for supporting the customer journey by making contact via webchat and telephone to potential customers who come on to the cartridge people website using webchat option. You will assist customers with product queries and direct them to the right department if a subject cannot be dealt with by us or contributes to our department goals. Through influencing and negotiating you will be required to get customers to complete sales orders with yourself. Whilst upselling our own branded products from the Cartridge People website.
If you are looking to join a successful and progressive organisation, this is the role for you!
Working on site at our Crewe Office.
Benefits
- Competitive salary with annual salary reviews
- 29 days annual leave with an additional day of leave for each full year spent with the company, up to 34 days per year
- Genuine potential for career progression and training with clear development objectives and support
- Death in service insurance at 3 x annual salary
- Pension
- Generous long service cash rewards from 5 years of service
- Cycle to work scheme
- Discounted Gym Memberships
- Staff discount on products
- Staff recognition scheme
- Staff referral scheme with cash rewards
- GP access and mental health counselling support
- Yearly flu vaccinations
- Specsavers vision/ eye care
- Free parking with easy access to rail and bus routes
- Fun and exciting social and team building events
Essential Skills
Skills Required
- Previous sales or lead generation experience, whether face to face or over the phone, both would give you a distinct advantage in the role. (Especially Webchat Sales)
- Interacting professionally with potential customers via webchat, phone, and email to discover their business/personal needs and develop a positive relationship
- Working in a competitive and target driven positions
- Working in telesales roles where key performance indicators (KPI) determine success
- Working on a dialer system whereby customer interactions and volumes are determined through the systems
- Utilizing Microsoft Office packages to drive business efficiencies
- Experience of using CRM systems to capture notes and feedback from all customer interactions
- Proficient in managing the sales pipeline using CRM systems, preferably Order Manager CRM
- Use of PC, handphone, soft Phone, booking system, online business portals