As the public face of our properties, you’ll provide a warm, friendly welcome, give information about the property, answer questions and make sure everyone has an enjoyable and memorable visit.

Salary: £12.75 per hour

Contract/duration: Fixed term until 31st December 2025

Hours: This role is an hourly paid, fixed term role. Wherever possible we aim to offer a consistent working pattern, but we’re looking for flexibility as it may be necessary for us to alter this pattern from time to time to suit the needs of the business. We’d give you as much notice of this as possible.

For this role, you’ll need to complete our online assessment instead of using a C.V. or online application form. This will help us understand more about your strengths and give you more information on the role.

Fel wyneb cyhoeddus ein heiddo, byddwch yn darparu croeso cynnes, cyfeillgar, yn rhoi gwybodaeth am yr eiddo, yn ateb cwestiynau ac yn sicrhau bod pawb yn cael ymweliad pleserus a chofiadwy.

Cyflog: £12.75 yr awr

Contract/hyd: Cytundeb Cyfnod Penodol 31st Rhagfyr 2025

Oriau/patrwm gwaith: Mae hon yn swydd a delir fesul awr am gyfnod penodol. Pryd bynnag sy’n bosibl, rydym yn ceisio cynnig patrwm gwaith cyson, ond rydym yn chwilio am hyblygrwydd oherwydd efallai y bydd angen i ni addasu’r patrwm hwn o bryd i’w gilydd i gyd-fynd ag anghenion y busnes. Byddem yn rhoi cymaint o rybudd â phosib o hyn i chi.

Ar gyfer y rôl hon, bydd angen i chi gwblhau ein hasesiad ar-lein yn hytrach na defnyddio CV neu ffurflen gais ar-lein. Bydd hyn yn ein helpu i ddeall mwy am eich cryfderau ac yn rhoi mwy o wybodaeth i chi am y rôl.

Reporting to the Welcome Manager, you’ll be part of a team of dedicated staff and volunteers working at Chirk Castle.

Please see full Welsh advert attached.

Day to day, you’ll deliver a great all-round customer service experience. You’ll be on hand answering queries and listen to what our visitors need so you can share the right information. Your role is to make sure our visitors have the best day they can.  You’ll have the chance to be involved in different aspects of the visitor experience no two days are the same.

Great visitor experiences are in our nature, and we believe everyone should feel welcomed, appreciated and more engaged because of the excellent service you provide. This role would suit anyone with enthusiasm for delivering great customer service.  

You can view the full role profile for this role in the document attached. You don't need to have all of the knowledge, skills and experience listed in the role profile; this is just to provide a full picture of what’s possible in this role.

We'd love to hear from you if you're:

• customer focused with an understanding of the importance of great service

• a team player, but also can work on your own initiative

• well organised and adaptable

• willing to learn new skills

• have a positive attitude  

The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

• Substantial pension scheme of up to 10% basic salary

• Free entry to National Trust properties for you, a guest and your children (under 18)

• Rental deposit loan scheme

• Season ticket loan

• Perks at work discounts i.e. gym memberships, shopping discount codes, cinema discounts

• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.

• Flexible working whenever possible

• Employee assistance programme

• Free parking at most locations

Click here to find out more about the benefits we offer to support you.