Welcome & Service Assistant x 4

As the public face of our properties, you’ll provide a warm, friendly welcome, give information about the property, answer questions and make sure everyone has an enjoyable and memorable visit. Great visitor experiences are in our nature, and we believe everyone should feel welcomed, appreciated and more engaged because of the excellent service you provide. This role would suit anyone with a passion for delivering great customer service and with a practical, hands on approach.

Salary: £11.64 per hour

Contract/duration: September 2024 to January 2025 to support our peak season of Autumn colour and Christmas

Hours/working pattern: This role is an hourly paid, fixed term role. Wherever possible we aim to offer a consistent working pattern, but we’re looking for flexibility as it may be necessary for us to alter this pattern from time to time to suit the needs of the business. We’d give you as much notice of this as possible. You'll be required to help regularly on weekends during this period, including weekdays in school holidays (October half term and Christmas). The property is open every day apart from Christmas Eve and Christmas Day, so shifts will also include Boxing Day or New Years Day. The number and length of shifts will vary due with operational demand. Shift times are likely to start at 9.30am and be 5 or 6 hours.

Interview date: 13 August 2024

Reporting to Welcome Manager, you’ll be part of a small but dedicated team working at Winkworth Arboretum. Autumn Colour showcases the best of the arboretum and visitors travel from far and wide to visit Winkworth. After a busy autumn, we have an exciting Christmas offer to delight families and visitors of all ages.

As this is an outdoors site, you'll need to be happy working outside in all weathers. Raincoats and over trousers can be supplied.

 Click here to learn more about this location. 

Day to day, you’ll deliver a great all-round customer service experience. You’ll be on hand answering queries and listen to what our visitors need so you can share the right information and help them make the most of their visit. 

Some of the tasks you’ll support with are: parking cars quickly and efficiently, scanning membership cards and using the till in the kiosk, offering information and directing visitors, toilet checks, operating a carousel during our Christmas offer (to be confirmed) and clearing tables and trays in the Tearoom.

We'd love to hear from you if you are:

• customer focused with an understanding of the importance of great service

• a team player, but also can work on your own initiative

• well organised and adaptable

• willing to learn new skills

• have a positive attitude  

The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

•Substantial pension scheme of up to 10% basic salary

•Free entry to National Trust places for you, a guest and your children (under 18)

•Rental deposit loan scheme

•Season ticket loan

•EV car lease scheme 

•Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts

•Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.

•Flexible working whenever possible

•Employee assistance programme

•Free parking at most Trust places

Click here to find out more about the benefits we offer to support you.