Welcome & Service Assistant

As the public face of our properties, you’ll provide a warm, friendly welcome, give information about the property, answer questions and make sure everyone has an enjoyable and memorable visit.

Salary: £11.64 p/h

Contract/duration: 8 months

Hours/working pattern: This role is an hourly paid, fixed term role. Wherever possible we aim to offer a consistent working pattern, but we’re looking for flexibility as it may be necessary for us to alter this pattern from time to time to suit the needs of the business. We’d give you as much notice of this as possible.

Reporting to the Site Manager, you’ll be part of a small, friendly team of Welcome and Service Assistants working largely outdoors at the new Tinkley Gate entrance to Woodchester Park.

This new entrance to the park is rich in wildlife but has space to play, creating an accessible gateway to nature. This is an exciting time to join the team as we look to develop our visitor offer with a range of seasonal events.

Day to day, you’ll deliver a great all-round customer service experience. You’ll be based largely outside in beautiful Cotswold countryside answering queries and listening to what our visitors need so you can share the right information.

Your role is to make sure our visitors have the best day they can from providing directions around 500 acres of peaceful parkland to making recommendations in our second-hand book store. You’ll have the chance to be involved in different aspects of the visitor experience, from key property events to social media promotion - no two days are the same.

Great visitor experiences are in our nature, and we believe everyone should feel welcomed, appreciated and more engaged because of the excellent service you provide. This role would suit anyone with a passion for delivering great customer service.

We'd love to hear from you if you are:

• customer focused with an understanding of the importance of great service

• a team player, but also can work on your own initiative

• well organised and adaptable

• willing to learn new skills

• have a positive attitude  

The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

•Substantial pension scheme of up to 10% basic salary

•Free entry to National Trust places for you, a guest and your children (under 18)

•Tax-free childcare scheme

•Rental deposit loan scheme

•Season ticket loan

•EV car lease scheme 

•Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts

•Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.

•Flexible working whenever possible

•Employee assistance programme

•Free parking at most Trust places

Click here to find out more about the benefits we offer to support you.