Welcome & Service Assistant

Posted Today by National Trust
New
£13.34 per hour
Isleworth , Middlesex
Contract, part-time
Be one of the first ten applicants

Register and upload your CV to apply with just one click

View all jobs
Posted by National Trust
Summary As the public face of our properties, you’ll provide a warm, friendly welcome, give information about the property, answer questions and make sure everyone has an enjoyable and memorable visit.


Salary: £11.64 per hour, please note, the salary advertised is inclusive of an Outer London Weighting allowance.


Contract/duration: Fixed term until 11 May 2025


Hours/working pattern: This role is based on 800 annualised hours, where the amount of hours you work each month may vary, however your salary will be paid in 12 equal instalments over the year. You'll be required to work some weekends, bank holiday and school holidays for this role.


Interviews: 14 August 2024

What it's like to work here Reporting to the Welcome Manager, you’ll be part of a team of 6, working at Osterley Park.


Investing in you

We want you to learn, discover and develop your career. We’ll do everything we can to offer you the training and support that you need to achieve your goals. We’ll work with you to plan your development in a way that’s right for your needs.  

What you'll be doing Day to day, you’ll deliver a great all-round customer service experience. You’ll be on hand answering queries and listen to what our visitors need so you can share the right information.  Your role is to make sure our visitors have the best day they can.  You’ll have the chance to be involved in different aspects of the visitor experience, from key property events to social media promotion - no two days are the same.


Great visitor experiences are in our nature, and we believe everyone should feel welcomed, appreciated and more engaged because of the excellent service you provide.  This role would suit anyone with enthusiasm for delivering great customer service.  

Who we're looking for

We'd love to hear from you if you are:

  • customer focused with an understanding of the importance of great service
  • a team player, but also can work on your own initiative
  • well organised and adaptable
  • willing to learn new skills
  • have a positive attitude  
The package

The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

•Substantial pension scheme of up to 10% basic salary

•Free entry to National Trust places for you, a guest and your children (under 18)

•Rental deposit loan scheme

•Season ticket loan

•EV car lease scheme 

•Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts

•Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.

•Flexible working whenever possible

•Employee assistance programme

•Free parking at most Trust places

Click here to find out more about the benefits we offer to support you.

Reference: 53138135

Please note Reed.co.uk does not communicate with candidates via Whatsapp, and we will never ask you to provide your bank, passport or driving licence details during the application process. To stay safe in your job search and flexible work, we recommend visiting JobsAware, a non-profit, joint industry and law enforcement organisation working to combat labour market abuse. Visit the JobsAware website for information and free expert advice for safer work.

Report this job

Not quite what you are looking for? Try these similar searches