As the public face of our properties, you’ll provide a warm, friendly welcome, give information about the property, answer questions, sign up new National Trust members, making sure that everyone has an enjoyable and memorable visit. A full-UK drivers licence is required for this role.

Salary: £24,862.50 FTE/ £12.75 an hour

Contract/duration: We have two Welcome and Service Assistant openings at Anglesey Abbey.

One permanent contract for 1040 hours per year, 20 hours per week.

One fixed-term contract for 1300 hours per year, 25 hours per week. This is fixed-term until 30 April 2026.

Hours: Both contracts are annualised hours, meaning that over the course of a year you can expect to fulfil your yearly contracted hours. As our site has varying opening times throughout the year, in some months you can expect to work more/less than your weekly hours. We are open 7 days a week, so this role requires regular weekend working.

Interviews: Interviews will be held on Thursday 3 and Friday 4 April.

For this role, you’ll need to complete our online assessment instead of using a C.V. or online application form. This will help us understand more about your strengths and give you more information on the role.

Reporting to the Welcome Manager, you’ll be working alongside 6 other Welcome and Service Assistants in the Welcome Centre at Anglesey Abbey.

Day to day, you’ll deliver a great all-round customer service experience. You’ll be on hand answering queries and listening to what our visitors need so that you can share the right information. Your role is to make sure our visitors have the best day they can. You’ll have the chance to be involved in different aspects of the visitor experience, from key property events to social media promotion - no two days are the same.

Great visitor experiences are in our nature, and we believe everyone should feel welcomed, appreciated and more engaged because of the excellent service you provide.  This role would suit anyone with enthusiasm for delivering great customer service.  

You can view the full role profile for this role in the document attached. You don't need to have all of the knowledge, skills and experience listed in the role profile; this is just to provide a full picture of what’s possible in this role.

We'd love to hear from you if you are:

• customer focused with an understanding of the importance of great service
• a team player, but also can work on your own initiative
• well organised and adaptable
• willing to learn new skills
• have a positive attitude  

The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

• Substantial pension scheme of up to 10% basic salary
• Free entry to National Trust places for you, a guest and your children (under 18)
• Rental deposit loan scheme
• Season ticket loan
• EV car lease scheme 
• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
• Flexible working whenever possible
• Employee assistance programme
• Free parking at most Trust places

Click here to find out more about the benefits we offer to support you.