Wills & Probate Advisor

Location: Bristol/Cardiff

Hours: 37.5 Monday- Friday

Are you an empathetic individual passionate about helping people during tough times?

If so, we need you! At NewLaw, we're looking for someone with a calm telephone manner and a dedication to delivering exceptional customer service.

As a Wills & Probate Advisor, you'll be the friendly voice that new clients first hear. You'll warmly welcome them and guide them through our Wills and Probate services, making the process as clear and straightforward as possible. You’ll efficiently handle and chase any outstanding paperwork via phone, letter, and email, ensuring everything runs smoothly and on time. Additionally, you'll provide updates and assistance to clients, ensuring that the Probate Team's work meets the highest standards.

Why This Role is Perfect for You:

• Make a Difference: Your empathy and professionalism will provide much-needed support to clients during challenging times.
• Client Interaction: Engage with clients directly, offering them clarity and reassurance throughout the process.
• Dynamic Work: Balance client interactions with administrative tasks, keeping the workflow smooth and efficient.
• High Standards: Contribute to maintaining top-notch quality within the Probate Team.

Join NewLaw as a Wills & Probate Advisor and enjoy some outstanding benefits.....

Of course, there’s a great basic salary, but that’s just the beginning, our most popular benefits include:

Salary- £22,370 - £29,600 depending on experience, plus bonus potential.
Annual Leave - Start with 24 days, increasing to 26 days with service. Of course, you’ll have public holidays too and an extra day’s leave to celebrate your birthday!
Pension - generous employer contributions
Financial Benefits - Enjoy the security of free life assurance, a save-as-you-earn scheme, an employee referral scheme (earning £1,000 per referral), and our Benefits App with discounts and cashback at top retailers like Tesco, Asda, Currys, B&Q, and Wickes.
Wellbeing & Lifestyle Services - Access our colleague assistance programme with 24/7 GP service, mental health support and physiotherapy plus cycle to work, eyecare vouchers, Health Cash Plan, Dental Plan and Travel Insurance.
Motoring Benefits - Take advantage of exclusive employee vehicle-leasing schemes, discounted repairs, and reduced rates on weekend car and van hires.
Wagestream - A free financial wellbeing app that gives you more control over your pay, helps you save, provides financial advice and offers even more discounts on your shopping.
Professional Development and ongoing training from our inhouse Learning and Development team.

About You

• Customer Service Professional: Proven experience in delivering high-quality customer service.
• Phone Communication Expert: Confident and articulate when communicating over the phone.
• Empathetic Listener: Your empathetic nature allows you to connect with clients effectively.
• Organisational Skills: Excellent organisational abilities to manage multiple tasks efficiently.
• Wills and Probate Knowledge: Understanding of Wills and Probate is advantageous.
• Qualifications: Legal qualifications are beneficial but not essential.

About Us:

NewLaw is a leading specialist law firm, recognized in the Legal 500 and Chambers and Partners for Personal Injury, Clinical Negligence, and Private Client services. Since 2004, our innovative approach to managing personal injury claims has earned us a 95% client recommendation rate. We're part of ZIGUP, a top provider of integrated mobility solutions in the UK, Ireland, and Spain.

At NewLaw, we are agile, expert, imaginative, and reliable.

Ready to keep your career moving smarter? Apply today and join our dynamic team!