Workforce Planner

Job title: Technical Workforce Planner

Location: Royal infirmary of Edinburgh 51 LITTLE FRANCE CRESCENT Edinburgh EH16 4SA

Contract length: 6 months initial contract to extend

Work Hour: Full time Mon-Fri 08.00 - 16.00

Hourly Rate: £15/hour PAYE

Randstad Sourceright, a leading provider of RPO & MSP Recruitment Services is currently seeking a Workforce Planner on behalf of a well established Facilities Management company.

In this role you will be responsible to execute the delivery of logistics planning of our onsite technical workforce to ensure delivery of agreed services to our customer in line with Contract Service Level Agreements (SLAs) Some other duties include;

• Monitor trends via Power BI Dashboard in engineer performance (daily, weekly, monthly) reporting negative trends to the operational delivery team/Team Leader

• Maximising utilisation of direct labour, reporting absences and identifying potential shortfalls and mitigation.

• Analyse jobs for both reactive and PPM’s, allocate to the correct resource based on location, skill, priority, PPMS and customer requirements.

• Live monitoring for both reactive and PPM’s jobs and reporting any scheduling issues or call progression problems to the relevant person as appropriate.

• Ensure clear and concise quality updates reflecting true job progression are being used and coach engineers where applicable.

• Identify, analyse, and improve upon existing processes to improve the way we work as a team.

• Prioritise numerous PPM’S. Continuously monitoring the progress of work whilst communicating any delays to the relevant people.

• Effectively manage a significant workload in a fast-paced environment.

• Effective tasking and direction of engineering workforce to complete Reactive, Quoted, Planned and Statutory Maintenance tasks within contract KPI’s and legislative requirements.

• Work in conjunction with the Operations/Delivery Managers to ensure seamless management and delivery of contracts.

• Ensure any interactions with all customers reflects positively on the company.

• Support with the scheduling of subcontractor work as and when required.

• Ensure all engineer paperwork is quality checked prior to processing as required, and etc

To be considered for the role you must have the following skills and experience

• Exceptional communications skills and have the ability to liaise with management and operatives at all levels.

• Must be computer literate with knowledge of Microsoft word, Excel and Outlook

• Proactive thinking with the ability to react if required.

• Have a visionary outlook on services and standards.

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