Delivering Excellence via Email and on the Telephone- Virtual Training
Practical Training for Professionals
- Online
- 1 day · Full-time
- Tutor support
...Exploration of the ULAR formula and the advantages of using it. 14:30 – 15:15 Scenarios. Confidence building for every eventuality (Mystery shopping exercise where we create our own criteria for evaluating excellent customer service on the telephone) 15:15 – 16:00 Creation of our 10 top
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