Customer Service Assistant

Our client, a world leader in their field, are seeking a customer service assistant to join their team on a fixed term basis, however there is a strong possibility that this may be made a permanent position at the end of the year.

The role is offered predominantly on a remote basis, with the requirement to come into the office approx 2/3 times per month, and the understanding that you are required to come in as the business needs for meetings, events and such like.

Reporting directly to the Customer Service Supervisor the Customer Service Specialist is responsible for supporting the commercial team with product quotes and manufacture lead times, coordinating, and processing all incoming orders, and supporting with all external logistical requirements.

Role and Responsibilities:

• Processing purchase orders and leases, across the full product and service range.
• Answering any incoming customer enquiries, using your in-depth knowledge of products, and utilising all relative internal channels.
• Liaising with all relevant internal departments regarding the management of enquiries, orders, and lease requests through to completion - providing a true end-to-end customer experience.
• Take responsibility for the full resolution of assigned complaints and incidents - ensuring all relevant internal departments are engaged.
• Ensuring your personal performance meets or exceeds the published Key Performance Indicator (K.P.I) targets.
• From time to time, as requested by management it may be necessary to carry our extra duties in addition to those listed.
• Take part in all identified training to ensure skills are in line with the job role requirements.

The person:

A minimum of 2 years experience in a similar role, such as a call centre, customer helpdesk, IT support helpdesk etc.

Excellent communication skills and the ability to work as part of a team and by yourself using your own initiative.

Excellent computer skills, with knowledge of CRM systems- knowledge of Sage X3 would be an advantage but not essential.

A quiet working environment at home, with the ability to travel to the office when required.