Average Application Analyst salary in the UK

Are you an experienced Application Analyst with over 2 years’ experience in administering and support applications? We are looking for someone who will be part of the Digital Services team to help provide administration, development and support for our key applications. You will be working for the Digital Services team who support all applications, infrastructure and communications equipment for Community Protection Directorate (CPD) and Fire Collaboration (FC). We provide mission critical application and system support for the Hertfordshire Fire and Rescue Service 24x7x365 days for the purpose of mobilising fire engines and fire crews Your role will include: Understanding the applications used with Hertfordshire Fire and RescueProvide administration for HFRS applicationsDevelop processes and create Quickscreens in HTML and CSS where requiredWork and liaise with users, 3rd party providers, stakeholders and other team members to resolve technical issues and problems which have been escalated to youEnsure support documentation is created and updatedProvide training to Digital Services team and user baseProviding Paid out of Hours cover on a rota basis Essential: Application support and administrationHTML\CSS developmentRemote Support via Phone\TeamsMicrosoft Windows OSMicrosoft Office\365 SupportSoftware Installation and configurationActive Directory \ Entra IDVisual StudioSQL Server\ Database experience (use of SQL)Service Management tools (Such as Assyst, Service Now)Full UK driving licence Desirable: Microsoft Technologies (such as Azure, Intune)Experience Supporting in house and 3rd Party softwareITIL Framework (Foundation Level)PowerShellCommunity Fire Risk Management Information System (CFRMIS) We welcome applications from candidates who currently reside in the UK with established proof of right to work documentation. We are not able to offer sponsorship at this time for this role.

Business Applications Support AnalystLocation: Park Royal, London (Hybrid - 3 days in the office)Department: Business Solutions Are you passionate about application support and systems integration? We are looking for a proactive Business Applications Support Analyst to join our dynamic IT team at our Park Royal headquarters. This role is pivotal in ensuring the smooth operation and continuous improvement of our business-critical systems. About the Role:You will be the lead support specialist for our MS Dynamics Navision 2015 ERP system and various integrated platforms, acting as a key point of expertise across the business. You'll provide troubleshooting support, manage system performance, drive system enhancements, and collaborate closely with our digital, EDI, and business solutions teams. Key Responsibilities: Provide support and troubleshooting for existing systems, particularly MS Dynamics NAV and EDI interfaces. Manage user access, system jobs, job queues, and monitor system performance. Own and resolve issues through our Service Desk, ensuring excellent communication with users. Deliver system improvements, bug fixes, and small enhancements. Test and manage application changes, collaborating with partners and internal teams on integrations (including web services and customer portals). Support the documentation and user guidelines for business applications. Provide occasional out-of-hours support as required. Systems You'll Work With: ERP: MS Dynamics NAV 2015 (Bevica) Integrations: AGR, Paragon, FlexiPOD, Tasklet, Continia, Esker, EDI portals, B2B/B2C websites Infrastructure: VMware, Cisco Networking, HP SAN, WatchGuard Firewalls, Windows/Mac OS endpoints About You: We are seeking someone who is technically strong, detail-oriented, and highly motivated to succeed in a fast-paced environment. Essential Skills and Experience: Strong technical background with experience in ERP systems, EDI, system performance monitoring, and data integration. Proven troubleshooting and problem-solving skills with a meticulous attention to detail. Hands-on experience with system/application testing and UAT. Self-starter attitude with the ability to work independently and collaboratively. Excellent interpersonal and communication skills, able to engage across all levels of the business. Desirable: Degree in Computer Science, Computer Applications, or similar. Experience with Web Services, user training, contact centers/VoIP, and PCI Compliance. Familiarity with Software Development Lifecycles or System Analysis methodologies. Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: gb/en/privacy-notice.

Application Support Analyst - Permanent - London/Hybrid - £38,000 to £45,000 We have an exciting opportunity for an Application Support Analyst to join a growing financial services company. Within the role you will provide 1st & 2nd level support, troubleshooting & logging application issues, as well as supporting colleagues across the organisation. This is a hybrid role where travel to their office will be needed 2 days a week on average. What you will be doing: Provide 1st & 2nd level technical application support to end usersManage relationships with key stakeholders as well as with the external MSPMonitor service levels and ensure SLA’s are metSupport with MI reporting & service catalogue management What they are looking for: Proven application support experience on CRM systems, as well as other SaaS based applicationsFinancial Services/Asset Finance industry experience would be highly advantageousExperience of O365 and a general understanding of AzureExcellent team working & stakeholder management skills