Average Collections Agent salary in the UK

Kind Consultancy is working with an alternative Financial Services firm which is currently seeking multiple Collections Agents for a 2-month contract opportunity, with an initial 3 days of in-office training in Bristol followed by fully remote work for the rest of the contract, paying a competitive day rate. The Collections Agent will work with business customers who have outstand payments, with key responsibilities including: Responding to enquiries from customers who are experiencing financial difficultiesUtilising constructive conversations with customers to find suitable payment solutions for any missed paymentsSetting up payment plansDisplaying compassion and understanding towards customers in vulnerable circumstancesRecording conversations and administrative actions within the relevant systemsIdentifying and escalating any risks Our ideal candidate for the Collections Agent contract: Has experience of assessing affordability and working with Vulnerable Customers within a Financial Services background.Has excellent communication skills and telephone manner, with the ability to deep dive into customers circumstance and balance inquisition with empathy.Has substantial outbound call experienceIs highly punctual, well organised and passionate about delivering good service. If you're interested in the Collections Agent contract, have the necessary skills and experience, and can commute to Bristol for the initial in-office training period, please submit an updated CV today.

Alma Personnel are recruiting on behalf of their Sheffield based client for telephone Collections Agent to be based out of their offices, joining their growing team. Working shifts between 8am to 8pm - Monday to Friday, 37.5 hours per week, your primary role will be making and receiving telephone calls with customers to arrange payment of outstanding debts. Key Tasks :- You will be making and receiving telephone calls from businesses and individuals to recover outstanding debtsHandling difficult conversations in a sensitive with empathy and a professional manner with customers over the telephoneEntering accurate records of conversations and payment agreements into a customer databaseFollowing processes and guidelines regarding debt collectionWorking in an open plan, contact centre environment - achieving personal and team targetsAccurately entering customer payment details into our systems - ensuring these are entered correctly first time around Skills and Experience:- Previous experience working in a call centre or credit control type role is importantClear and confident communications skills - both writing/data entry and over the telephoneBeing comfortable working to targets - earning more money based on your achievementsStrong IT skills - we use different technologies and systems and need you to pick these up quicklyHappy to make outgoing telephone calls to customers - on occasions these can be difficult conversationsProblem solving abilities - able to ask the right questions to get the information you need Basic salary + bonus, (earning upto £30K) + company pension scheme and plenty of incentives. If you feel you have the right skills and attitude, apply now stating why you would be suitable for this position CBS/CCj check to be done on application.

Debt Collections Agent Debden, Essex£26,000 - £27,000 per annum I am working alongsidean exceptionally well-established financial loans company. After a very successful last decade, the business is continuously expanding. This Debt Collections Agent role involves contacting customers in arrears, understanding their circumstances, and supporting them with empathy and appropriate solutions.Responsibilities of Debt Collections Agent: Engage with customers via phone, email, LiveChat, and SMS regarding missed payments.Assess individual situations to provide appropriate support and repayment plans.Record and use customer information to improve interactions and outcomes.Offer guidance on free debt advice and financial support resources.Identify vulnerable customers and ensure they receive the right assistance.Ensure communication is clear, tailored, and easy to understand.Meet individual and team targets.Comply with all regulatory and internal policies, including those related to forbearance, vulnerability, and data protection. Requirements: GCSE or equivalent (grade C or above)Strong communication, empathy, and problem-solving skillsCommitted to treating customers fairly and acting with integrityFamiliarity with FCA regulations and Consumer Duty principles Benefits: Free parking onsiteAn employee gym & games room28-days of annual leaveSocial and team incentives If you are a confident and proactive individual, with experience in debt collections, then apply for this Debt Collections Agent role today!Debt Collections Agent - London - UK