Average Collections Agent salary in the UK

Huntswood is looking for Financial Assistance Agents with collections experience to join an exciting project for a leading retail bank. If you have a great telephone manner, have the ability to identify vulnerable customers and are looking for a long term contract then we have a great role for you. You will be supporting our client dealing with outbound and inbound calls from customer who are in financial difficulty and coming up with a resolution that works for the customer and the bank to recoup monies owed. Start Date: May 2025 Day Rate: £150 a day - Umbrella only recruitment - This is only available to individuals working via an Umbrella company, we can assist you with this Location: Work from Home Working hours: 37.5 hours a week - Monday to Friday 9:30am to 5:30pm What Huntswood can offer: An initial contract untill end of July 2025A chance to gain experience in a professional and challenging environment, working for well-known organisationsThe chance to build a relationship with Huntswood, which will open doors to further campaigns in the future and allow you to gain more valuable experience for the future What Huntswood is looking for: A minimum of 1 year's collections/financial assistance experience for a Financial Services company, ideally in secured collectionsAbility to identify and deal with vulnerable customers in an empathetic waySuitable workspace at home with strong broadband connectionExcellent communication and interpersonal skillsAbility to work independently as well as being able to work as a teamStrong attention to detailAbility to navigate through a number of in-house databasesGood MS Office skills, particularly MS Word In February 2024, Huntswood become part of the ResultsCX organisation. ResultsCX is a leading provider of transformational CXM (Customer Experience Management) services to global brands, including Fortune 100 and 500 firms. By partnering with Huntswood, ResultsCX expands its service capabilities in the BFSI (Banking, Financial Services, and Insurance) sector, and strengthens connections with leading energy and water companies in Utilities. To help you stay safe in your job search Huntswood will onlyask for contact details via email when first contacting you and not any other personal details. Huntswood, A Results-CX company is an equal opportunity and affirmative action employer and will consider all qualified applicants without regard to race, colour, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other protected factors under federal, state, or local law. "It's not just about what we do, but the way we do it. And it's our values that make us special."

Kind Consultancy is working with an alternative Financial Services firm which is currently seeking multiple Collections Agents for a 2-month contract opportunity, with an initial 3 days of in-office training in Bristol followed by fully remote work for the rest of the contract, paying a competitive day rate. The Collections Agent will work with business customers who have outstand payments, with key responsibilities including: Responding to enquiries from customers who are experiencing financial difficultiesUtilising constructive conversations with customers to find suitable payment solutions for any missed paymentsSetting up payment plansDisplaying compassion and understanding towards customers in vulnerable circumstancesRecording conversations and administrative actions within the relevant systemsIdentifying and escalating any risks Our ideal candidate for the Collections Agent contract: Has experience of assessing affordability and working with Vulnerable Customers within a Financial Services background.Has excellent communication skills and telephone manner, with the ability to deep dive into customers circumstance and balance inquisition with empathy.Has substantial outbound call experienceIs highly punctual, well organised and passionate about delivering good service. If you're interested in the Collections Agent contract, have the necessary skills and experience, and can commute to Bristol for the initial in-office training period, please submit an updated CV today.

Alma Personnel are recruiting on behalf of their Sheffield based client for telephone Collections Agent to be based out of their offices, joining their growing team. Working shifts between 8am to 8pm - Monday to Friday, 37.5 hours per week, your primary role will be making and receiving telephone calls with customers to arrange payment of outstanding debts. Key Tasks :- You will be making and receiving telephone calls from businesses and individuals to recover outstanding debtsHandling difficult conversations in a sensitive with empathy and a professional manner with customers over the telephoneEntering accurate records of conversations and payment agreements into a customer databaseFollowing processes and guidelines regarding debt collectionWorking in an open plan, contact centre environment - achieving personal and team targetsAccurately entering customer payment details into our systems - ensuring these are entered correctly first time around Skills and Experience:- Previous experience working in a call centre or credit control type role is importantClear and confident communications skills - both writing/data entry and over the telephoneBeing comfortable working to targets - earning more money based on your achievementsStrong IT skills - we use different technologies and systems and need you to pick these up quicklyHappy to make outgoing telephone calls to customers - on occasions these can be difficult conversationsProblem solving abilities - able to ask the right questions to get the information you need Basic salary + bonus, (earning upto £30K) + company pension scheme and plenty of incentives. If you feel you have the right skills and attitude, apply now stating why you would be suitable for this position CBS/CCj check to be done on application.