Average Operations Manager salary in City of London

Kennedys is looking for an IT Operations Manager, to join our IT team and be based in our London office. The IT Operations Manager is responsible for overseeing the day-to-day management and performance of the organisation's IT, ensuring smooth and efficient operations. This role involves leading a team of IT professionals, managing incident resolution, service requests, and ensuring adherence to SLAs and security policies. The IT Operations Manager will also drive continuous improvements in processes and service delivery, while collaborating with various departments to align IT services with business goals. Key responsibilities include resource planning, and ensuring operational excellence in a dynamic, fast-paced environment. Team Kennedys IT team is responsible for delivery of a responsive, effective and timely IT support service to the firm's employees and clients. They devise and implement operational processes and procedures in order to provide reliable and available IT systems to the firm. Working within the operational function within IT, this role will help advocate for the user and service experience while ensuring. Primarily located in the UK, this team provides services globally. Key responsibilities Leadership and Management:Lead, mentor, and manage a team of Service Delivery Managers (SDMs) responsible for various regions.Develop and implement strategies to enhance the efficiency and effectiveness of global IT operations.Ensure alignment of IT operations with the company's strategic objectives and business goals. Required experience Minimum of 8-10 years of experience in IT operations, with at least 5 years in a managerial roleProven experience in managing global IT operations and service delivery teamsStrong knowledge of ITIL or other IT service management frameworksExcellent leadership, communication, and interpersonal skillsStrong problem-solving abilities and attention to detailExperience managing third-party IT service providers, particularly IT Helpdesk suppliersAbility to work in a fast-paced, dynamic environment and manage multiple priorities. Please let us know if you require any additional support or adjustments to be made in order to submit your application to Kennedys. *where a level of experience is indicated, this is a guideline only and represents the amount of time we would usually expect a candidate to accumulate the requisite level of experience. This does not preclude applications from candidates with more or less experience.

Are you an experienced Pensions Professional with expertise in shaping operational models and implementing new processes and strategies into your team? We are currently partnered with a leading pensions organisation, supporting them in their search to appoint an Operations Lead as part of the growth to their specialist outsourced management division. This role would see you work as part of the leadership team, working to implement strategies to drive operational excellence and steer the teams direction for growth. Main responsibilities in this role would include: Leading the design and implementation of strategies and processes, working closely with the Head of Pensions Management to shape the operational model, adjusting as the team expands.Provide effective people management: setting individual and team objectives, providing guidance & advice and mentoring where necessary.Ensuring robust governance is in place to align with any regulatory or legislative requirements. Dealing with incident management, errors and omissions and setting and monitoring any necessary controls needed.Deliver on pensions management service, ensuring clients are satisfied with the pensions management services and ensuring SLAs are in place.Participating in business development exercises, identifying opportunities to bring new clients onboard and assisting in raising the teams profile. In order to be considered for this role, our client is seeking individuals with: Broad pensions industry experience, with exposure to pensions management/scheme secretarial or pensions consultancy and a deep understanding on UK pension requirements.Exposure to strategic and operational based responsibilities, with an ability to shape and improve processes within a pensions-related environment.Proven knowledge of managing workflows, budgets and financial performance, with experience in utilising resources and ensuring cost-effective service delivery.An ability to build lasting relationships with both colleagues and clients, including new business experience in presenting to prospective clients, writing proposals and tenders and assisting on the onboarding journey. If you feel that this could be the role for you, please apply with a copy of your CV and if there is an alignment, one of the team will be in touch to discuss further!

Back Office Operations Manager role combining settlements, payments, reconciliations. Looking for a multi-tasker, able to prioritise work, accurately and efficiently. A fast-paced small department requires the ability to work within a team but also with own job responsibilities. Excel (good knowledge), Accounts knowledge Job Role: • Check and maintain client and company accounts• Check funds coming in from clients• Set up payment sheets and make payments to the broker• Ensure source of funds have been approved by compliance• Chase for funds not received from the client and keep track of debts• Reconcile client and company accounts on Xero and spreadsheets• Update and maintain the Margin Report, Unpaid Monies Report and Open Case Report• Check source of funds have been approved by compliance• Authorise payments• Obtaining copies of SWIFT messages for both incoming and outgoing payments• Keeping a log of funds transferred between companies• Control and reconciliation• Ensure any 3rd party payments have been approved by Compliance• Setting up & making payments to the Client• Updating Xero & in-house platform• Chasing for client payment details and adding them to the in-house platform• Check that 3rd party payments have been approved by compliance