Application Support Analyst FNZ Figaro
Application Support Analyst (Figaro) A leading wealth manger is expanding and as a result they are looking for an Application Support Analyst with knowledge of FNZ Figaro. This is a role which is based in the City of London, and we are looking for someone to be 2 days in the office and 3 days from home. Brief role overview The Application Support Analyst is responsible for IT application support activities including maintenance, administration, second line and third line support. They will work closely with the Service Centre to provide second- and third-line operational support and to ensure timely and efficient resolution of IT application-related incidents and service requests. The Application Support Analyst will also support the process of impact assessing and planning IT application changes, and will then implement, test and monitor required changes in line with agreed change plans. Our core business applications will be the focus of this role: FNZ Figaro, Microsoft Dynamics CRM (as a platform for Wealth Dynamix WDX ONE), Objectif Lune PlanetPress, and INVU Document Management. The role will be required from time to time to support other applications, including internally developed solutions alongside internally hosted vendor applications such as Atlassian JIRA and PlanetPress. Key Responsibilities General Understand and comply with the IT organisation requirements, processes, procedures and policiesShare knowledge and expertise with others, coaching and supporting team members as requiredProviding support coverage for colleagues in other teams during periods of absence or leavePerform other duties as assigned by your line managerThe nature of the role may require working outside of normal business hours including weekends, evenings and public holidays Technical Requirements: Experience supporting any of the following applications in a similar role: FNZ Figaro (essential)Microsoft Dynamics CRM (preferred)Wealth Dynamix WDX ONE (preferred)SQL Server Management Studio (preferred)Objectif Lune PlanetPress (preferred)INVU Document Management (preferred)JIRA Administration (desirable)WhereScape/Data Warehouse (desirable) Experience applying software release management techniques.Experience completing application testing.Demonstrable experience in a similar role in the financial services sector.ITIL v3 Foundation or demonstrable experience working in an ITIL aligned environment.Experience with an IT Service Management tool such as Service Now, JIRA or IVANTI would be highly beneficial.Skilled in IT problem diagnosis and resolution. Excellent Benefits on offer 2 days in the office and 3 days from home 25 days holidays Pension Bonus Gym Flex Training Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to equal opportunity and diversity. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: gb/en/privacy-notice Security alert: scammers are currently targeting jobseekers. Robert Half do not ask candidates for a fee or request candidates to send applications through instant messaging services such as WhatsApp or Telegram. Learn how to protect yourself by visiting our website: gb/en/how-spot-recruitment-scams-and-protect-yourself
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