Average Support Engineer salary in the UK

Role: IT Support EngineerLocation: Preston, LancashireSalary: £26,000 - £32,000 DOEWe are looking for an enthusiastic 1st/2nd Line IT Engineer to join our clients growing team in Preston. The successful candidate will be responsible for providing technical support to internal users. From handling day-to-day support requests to getting involved in project work and system improvements. Benefits: 25 days holidays, plus bank holidaysOn site free parkingProfessional development opportunitiesPaid Certifications: Microsoft PartnersFree breakfasts, regular free lunches, socials, etc Key Responsibilities: Be the first point of contact for staff with technical issuesBe willing to help out and contribute to the build of hardwareRespond to queries via phone, email and other channelsDiagnose technical issues and provide solutionsProvide customer service and liaise with other departments Skills and Requirements: Able to support users at a 1st/2nd line baseGood knowledge of computer hardware and softwareExperience with Windows and/or Mac operating systemsLaptop, PC, printer support/troubleshootingExcellent customer service and communication skillsStrong written and verbal communication skillsOffice 365, Intune, Active Directory, Servers, SecurityDriving Licence and own vehicle If you are interested in this role and have the required skill set, please apply for immediate consideration and interview. Keywords: IT Helpdesk, Technical Support, 1st/2nd line, Customer Support, User support, Problem Solving, IT Technician, IT Engineer In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.

Robert Half Technology are assisting a rapidly growing financial services organisation to recruit a Desktop Support Engineer on a contract basis. London based Role The Desktop Support Engineer will provide 2nd/3rd line support for Microsoft Windows Server and Windows 10 environments.Design, implement, and troubleshoot Windows Server services including Group Policy, DNS, DHCP, and file/print services.Administer and maintain Active Directory, including security groups, policies, OU structure, and replication.Ensure compliance with cybersecurity policies and controls, and proactively monitor for potential threats.Deploy and configure Wazuh for infrastructure monitoring, threat detection, and security alerting.Automate administrative and operational tasks using PowerShell scripting.Collaborate on automation initiatives using Kestra or other orchestration tools (desirable).Act as an escalation point for complex helpdesk issues, performing deep-dive troubleshooting and root cause analysis.Promote and enforce ITSM best practices, including change, incident, and knowledge management.Mentor junior analysts and deliver training on both technical issues and ITSM/cybersecurity best practices.Maintain accurate documentation and CMDB records in line with asset and configuration management policies. Key Responsibilities: The Desktop Support Engineer will have strong background in Microsoft Windows Server (2016-2022) and Windows 10 support and administration.Deep knowledge of Active Directory, GPO, DNS, DHCP, and Windows security architecture.Demonstrable experience with Wazuh deployment and configuration for monitoring and SIEM use.Strong PowerShell scripting abilities for systems automation.High degree of cybersecurity awareness and capability, with the ability to recognise, contain, and report on security incidents.Current cybersecurity certification preferred - e.g., CompTIA Security+, CISSP, SC-200, GIAC, etc.ITSM experience (ITIL v3 or v4), with the ability to mentor others on best practice frameworks.Excellent problem-solving, troubleshooting, and documentation skills.Experience with ITSM tools such as JIRA (Preferred) ServiceNow, Freshservice, or BMC Remedy. Company Rapidly growing financial services organisation with offices in London Salary & Benefits The salary range/rates of pay is dependent upon your experience, qualifications or training. Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: gb/en/privacy-notice.

Robert Half Technology are assisting a market leading asset manager organisation to recruit a Junior IT Support Engineer on a 12 month contract basis - London based Role The Junior IT Support Engineer will provide white-glove IT support to internal users, ensuring a high-quality and professional experience.Diagnose and resolve hardware, software, and network issues primarily in a Windows-based environment.Support desktop and laptop configurations, installations, and troubleshooting.Manage user accounts, permissions, and group policies in Active Directory and Microsoft 365.Assist with IT on boarding and off boarding, including setting up new user devices and accounts.Maintain and troubleshoot conferencing and collaboration tools such as Zoom, Microsoft Teams, and VPN solutions.Work closely with senior IT staff and escalate complex issues as needed.Document IT issues and resolutions in the ticketing system to improve troubleshooting processes.Assist in IT projects such as system upgrades, software deployments, and security improvements. Profile The Junior IT Support Engineer will ideally have c1-3 years of experience in an IT support role, preferably in a corporate environment.Strong knowledge of Windows OS, Active Directory, and Microsoft 365 administration.Experience with hardware troubleshooting, including desktops, laptops, and mobile devices.Familiarity with networking concepts (DNS, DHCP, VPN, etc.).Excellent problem-solving skills and attention to detail.Strong communication and interpersonal skills to provide exceptional end-user support.Ability to work in a fast-paced, customer-focused environment.Certifications such as CompTIA A+, Microsoft certifications, or ITIL Foundation are a plus. Company Market leading real estate organisation with offices in Londonon-site required Salary & Benefits The salary range/rates of pay is dependent upon your experience, qualifications or training. Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: gb/en/privacy-notice.