Average Support Engineer salary in London

Robert Half Technology are assisting a rapidly growing financial services organisation to recruit a Desktop Support Engineer on a contract basis. London based Role The Desktop Support Engineer will provide 2nd/3rd line support for Microsoft Windows Server and Windows 10 environments.Design, implement, and troubleshoot Windows Server services including Group Policy, DNS, DHCP, and file/print services.Administer and maintain Active Directory, including security groups, policies, OU structure, and replication.Ensure compliance with cybersecurity policies and controls, and proactively monitor for potential threats.Deploy and configure Wazuh for infrastructure monitoring, threat detection, and security alerting.Automate administrative and operational tasks using PowerShell scripting.Collaborate on automation initiatives using Kestra or other orchestration tools (desirable).Act as an escalation point for complex helpdesk issues, performing deep-dive troubleshooting and root cause analysis.Promote and enforce ITSM best practices, including change, incident, and knowledge management.Mentor junior analysts and deliver training on both technical issues and ITSM/cybersecurity best practices.Maintain accurate documentation and CMDB records in line with asset and configuration management policies. Key Responsibilities: The Desktop Support Engineer will have strong background in Microsoft Windows Server (2016-2022) and Windows 10 support and administration.Deep knowledge of Active Directory, GPO, DNS, DHCP, and Windows security architecture.Demonstrable experience with Wazuh deployment and configuration for monitoring and SIEM use.Strong PowerShell scripting abilities for systems automation.High degree of cybersecurity awareness and capability, with the ability to recognise, contain, and report on security incidents.Current cybersecurity certification preferred - e.g., CompTIA Security+, CISSP, SC-200, GIAC, etc.ITSM experience (ITIL v3 or v4), with the ability to mentor others on best practice frameworks.Excellent problem-solving, troubleshooting, and documentation skills.Experience with ITSM tools such as JIRA (Preferred) ServiceNow, Freshservice, or BMC Remedy. Company Rapidly growing financial services organisation with offices in London Salary & Benefits The salary range/rates of pay is dependent upon your experience, qualifications or training. Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: gb/en/privacy-notice.

Robert Half Technology are assisting a market leading asset manager organisation to recruit a Junior IT Support Engineer on a 12 month contract basis - London based Role The Junior IT Support Engineer will provide white-glove IT support to internal users, ensuring a high-quality and professional experience.Diagnose and resolve hardware, software, and network issues primarily in a Windows-based environment.Support desktop and laptop configurations, installations, and troubleshooting.Manage user accounts, permissions, and group policies in Active Directory and Microsoft 365.Assist with IT on boarding and off boarding, including setting up new user devices and accounts.Maintain and troubleshoot conferencing and collaboration tools such as Zoom, Microsoft Teams, and VPN solutions.Work closely with senior IT staff and escalate complex issues as needed.Document IT issues and resolutions in the ticketing system to improve troubleshooting processes.Assist in IT projects such as system upgrades, software deployments, and security improvements. Profile The Junior IT Support Engineer will ideally have c1-3 years of experience in an IT support role, preferably in a corporate environment.Strong knowledge of Windows OS, Active Directory, and Microsoft 365 administration.Experience with hardware troubleshooting, including desktops, laptops, and mobile devices.Familiarity with networking concepts (DNS, DHCP, VPN, etc.).Excellent problem-solving skills and attention to detail.Strong communication and interpersonal skills to provide exceptional end-user support.Ability to work in a fast-paced, customer-focused environment.Certifications such as CompTIA A+, Microsoft certifications, or ITIL Foundation are a plus. Company Market leading real estate organisation with offices in Londonon-site required Salary & Benefits The salary range/rates of pay is dependent upon your experience, qualifications or training. Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: gb/en/privacy-notice.

Linux and MacOS Support Engineer Location: London, SE1 Work Arrangement: On-premises An exceptional career opportunity awaits you to join a prestigious national institution renowned for its historical significance and cultural impact. This organisation houses an extensive digital archive and has recently upgraded its IT infrastructure to support its forward-thinking mission. The role offers a unique chance to work in a culturally significant environment, supporting critical digital assets while maintaining essential Linux and Mac systems across multiple UK locations. Linux and MacOS Support Engineer Key Skills: We seek individuals with strong technical support experience, particularly in Linux Machine/Server environments and Apple Mac systems. We are keen to connect with Linux support specialists, technical support engineers, Mac enthusiasts (professionally or with strong personal experience), 1st, 2nd line or 3rd line support professionals, and other IT specialists comfortable working across multiple operating systems. To excel in this position, you must possess many of the following: At least 4 years of proven experience in team working within a multi-faceted technical environmentProfessional experience supporting Linux operating systems (2nd line or 3rd line level)Apple Mac support and administration experience (professional or strong personal experience)Excellent customer relationship skills with the ability to work calmly under pressureExperience with command-line tools, bash scripting, and automationKnowledge of system monitoring, patching, and lifecycle management.Problem management experience and data networking support skillsDeployment and installation of software updates and patches on both Linux and MacOS. All applicants must reside in the UK, have good English communication skills, and have the right to work in the UK. About the Linux and MacOS Support Engineer position: You will be a crucial IT and AV Services team member tasked with supporting a dual environment of Linux servers and Mac systems. This role combines project work with responsive support duties across multiple locations. Responsibilities include: Providing expert technical support for Linux servers and approximately 40-45 Mac systems for high-profile clientsAdministering Linux systems using command-line tools, cron jobs, package managers, shell scripting, and loggingManaging the deployment and administration of Mac devices via Microsoft IntuneEnsuring timely patching and lifecycle management of the Mac estate to maintain security standardsDelivering first, second, and third-line support for Mac and Linux systemsTroubleshooting and resolving technical issues for users across the organisationCreating and maintaining comprehensive system documentationSupporting and administering the Digital Asset Management System (DAMS)Assisting with the implementation of new technologies, including AI chatbots This role offers exceptional career development opportunities. You'll gain valuable experience with Microsoft Intune for device management, even if you're new to this platform. You'll also have the chance to work with cutting-edge AI technologies, helping to integrate chatbots into the service desk environment. This blend of historical significance and technological innovation creates a stimulating environment with varied and challenging responsibilities that will enhance your technical portfolio and boost your future career prospects. Salary and Benefits: Salary: To £40,000 Work Arrangement: On-premises Benefits Include: 25 days annual leave (increasing to 30 after 5 years) plus public holidaysExceptional pension contributions between 16.7%-24.3%Interest-free season ticket loans after three months of serviceFree access to partner museum exhibitionsContinuous professional development opportunitiesEnhanced maternity and paternity benefits linked to length of serviceChildcare vouchersBenenden Healthcare Society membership (subject to terms & conditions)Access to The Charity for Civil ServantsRide 2 Work Scheme For more information on this Linux and MacOS Support Engineer position, please contact us to discuss. Our client welcomes everyone. They celebrate differences and encourage all qualified candidates to apply and be themselves at work.