Effective Complaint Handling
Hamilton Mercer
- Online
- 1 day · Full-time
- Certificate(s) included
- 6 CPD points
- Tutor support
...psychology and expectations of a complaining customer. View complaints as an opportunity to retain customers, learn and improve. Understand own behavioural style and adapt responses to build trust and rapport. Recognise customer emotions and select the correct level of empathy. Defuse emotionally
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