Advanced Customer Service for the Tourism, Leisure and Hospitality Industry
Summary
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Location & dates
Temple Street
BIRMINGHAM
West Midlands
B25DP
United Kingdom
Clifton Down
Bristol
Avon
BS83NB
United Kingdom
Cheadle Royal Business Park
Cheadle
Cheshire
SK83FS
United Kingdom
150 Minories
City of London
London
EC3N1LS
United Kingdom
Overview
Advanced Customer Service for the Tourism, Leisure and Hospitality Industry - Overview
An inspirational and interactive course that teaches advanced customer service skills that create a pro-active customer focus within your team.
CPD Value 5.5 Hours
CPD
Description
Advanced Customer Service for the Tourism, Leisure and Hospitality Industry - Timetable
9.30-10.00: Coffee and Intro. What makes customer service amazing?
10.00-10.30: The essentials of advanced customer service and how to deliver them in the leisure industry.
10.30-11.15: Product knowledge. The backbone of amazing customer service.
11.15-11.30: Coffee break
11.30-12.15: Don’t ignore your competitors. Stay ahead of the game and how to implement it.
12.15-12.45: Advanced communication skills. The WOW factor.
12.45-13.45: Lunch
13.45-14.45: Inspiring our colleagues and employer. How can we get everyone involved? Case studies. Let’s do it their way.
14.45-15.45: Sales is everyone’s business in customer service.
15.45-16.45 Complaint handling strategies. How to get customer feedback that makes the difference.
Finish. Now let’s do it! Action Plan.
Advanced Customer Service for the Tourism, Leisure and Hospitality Industry - Benefits
- Understand the key elements of outstanding customer service.
- Recognise the huge role of product knowledge in advanced customer service skills and how to utilise this to your customers delight.
- How to develop an awareness of competitors and how to use this to improve your own service.
- Developing advanced communication skills. Understanding responses that delight and negative phrases to avoid.
- Using current case studies, examine which businesses provide the best customer service and how that can be applied to the leisure industry
- Recognise and develop selling skills to promote our services
- Feedback forms. What works? How to ensure customer feedback.
- Understand effective complaint handling formulas that resolve every time.
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Provider
PTP (Practical Training for Professionals) delivers over 200 courses as public courses regularly in 7 UK cities (London, Edinburgh, Manchester, Birmingham, Nottingham, Leeds and Bristol). We also provide tailored in-house solutions. We specialise in management, sales, customer care, finance and personal development courses. The vast majority of our courses are 1-day in duration but we also have some 2-day and half-day courses. We limit public course class sizes to a maximum of 10 delegates with an average of 4-6 attending meaning that individual needs are met. Our website displays all 200 + courses with scheduled public course dates, timetables, benefits of attending and testimonials.
All 200 + course now running virtually with monthly dates for every course.
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Legal information
This course is advertised on Reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.
