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  • Customer Service Skills | Instructor-Led Group Training | On-Site

    KEYS TRAINING
    We will work closely with you to create a customised course that aligns with your organisation's specific needs.
    • New course!
    • Onsite
    • 1 day · Full-time
    • Certificate(s) included
    • Tutor support
    Unlock the full potential of your team’s customer service capabilities with our Interactive Customer Service Skills Workshop . Delivered on-site and tailored to your organisation’s specific needs, this instructor-led training provides a hands-on, engaging approach to mastering e …
    £775
  • Professional Excellence Fundamentals

    Hodos Training
    Classroom course for up to 15 people. Material, trainer support and final test included.
    • Onsite
    • 3 hours · Part-time
    • Tutor support
    Professional Excellence Fundamentals Course objectives: The objective of this course is to help participants develop essential skills for providing excellent customer service and projecting a professional image. Throughout the course, participants will learn how to genuinely and …
    £760
  • Grooming Excellence at Work

    Hodos Training
    Classroom course to help you elevate your professional image. Material, trainer support and final test included.
    • Onsite
    • 2 hours · Part-time
    • Tutor support
    Grooming Excellence Elevating Your Professional Image Course objectives: Creating a positive first impression is crucial in the field of customer service. This session, building on the principles taught in our ' Customer Service Fundamentals ' and ‘ Professional Excellence Fundam …
    £620
  • Establishing Boundaries with Customers

    Hodos Training
    Classroom course to help you establish appropriate boundaries at work. Material, trainer support, final test included.
    • Onsite
    • 4 hours · Full-time
    • Tutor support
    Establishing Boundaries with Customers Course objectives: The objective of this course is to equip participants with the skills and techniques necessary to establish and maintain healthy boundaries with customers, promoting professionalism and ensuring a positive customer experie …
    £865
  • Cultivating Cultural Awareness

    Hodos Training
    Classroom course to help you thrive in diverse cultural environments. Material, trainer support and final test included.
    • Onsite
    • Full-time
    • Tutor support
    This one-day course is designed to equip participants with the knowledge, skills, and attitudes necessary to navigate and thrive in diverse cultural environments. Through a combination of theory, practical exercises, and real-world case studies, participants will develop a deeper …
    £865
  • Business Phone and Email Etiquette

    Hodos Training
    Classroom course to help you learn about phone and email etiquette. Material, trainer support, final test included.
    • Onsite
    • 3 hours · Part-time
    • Tutor support
    This 'Business Phone and Email Etiquette' course is designed to equip participants with the essential skills and best practices for professional communication via phone and email. Through interactive exercises, practical tips, and real-world examples, participants will learn how …
    £760
  • Effective Leadership - CPD Certified

    Combined Minds Ltd
    One-Day Effective Leadership CPD with Professional Mentoring Sessions. Starting at £1200 for 5 candidates.
    • Onsite
    • 1 day · Full-time
    • Certificate(s) included
    • 7 CPD points
    • Tutor support
    Learning Outcomes Explain what Leadership qualities make an effective leader. Reflect on their own Leadership characteristics against those qualities. Understand the difference between Leadership and Management Leadership Communication Good Delegation Leadership and Employee moti …
    £1,000
  • Customer Service Fundamentals

    Hodos Training
    Classroom course to help you learn the principles of customer service. Material, trainer support and final test included
    • Onsite
    • 3 hours · Part-time
    • Tutor support
    What is excellent customer service? Excellent customer service goes beyond simply following the most effective methods, like respecting customers' time, staying positive, and providing helpful expertise. It also means consistently going above and beyond customers' expectations, …
    £760
  • Leadership Skills - Delegate to Develop Employees

    Hodos Training
    Classroom course to help you learn the principles of delegation. Material, trainer support and final test included.
    • Onsite
    • 3 hours · Part-time
    • Tutor support
    Leadership Skills - Delegate to Develop Employees Unlock the potential of your team with our "Leadership Skills: Delegate to Develop Employees" course. Designed for leaders aiming to enhance their leadership and delegation abilities, this course helps participants to manage thei …
    £760
  • GDPR Group Training - Data Protection Courses

    KEYS TRAINING
    5 Star Rated | Instructor-led | In House Course
    • Onsite
    • 1 day · Full-time
    • Certificate(s) included
    • Tutor support
    GDPR Introduction Training | 1 Day Instructor-led Course This one-day instructor-led GDPR training course provides a clear introduction to the main elements of the GDPR and what is best practice. It covers compliance and the consequences of non-compliance. It explains the r …
    £775
  • Report Writing For Business Professional Training Course

    Reed Learning
    A professional training course for groups of four or more, delivered in your offices, virtually or at an external venue.
    • Onsite
    • 1 day · Full-time
    • Tutor support
    Great service
    This training course will also provide value to anyone who writes in order to persuade or influence in business, and for those who need to write more concisely. WHAT IS IT ABOUT? Our Report Writing course will give you the tools required to write in an appropriate style for busin …
    Enquire for pricing
  • Emotional Intelligence Professional Training Course

    Reed Learning
    A professional training course for groups of four or more, delivered in your offices, virtually or at an external venue.
    • Onsite
    • 1 day · Full-time
    • Tutor support
    Great service
    This Emotional Intelligence course will help you understand how emotion impacts on work performance and interactions within the organisation. This training course highlights ways for participants to ensure they control and focus their emotions to increase their productivity for …
    Enquire for pricing
  • Minute Taking - Professional Training Course

    Reed Learning
    A professional training course for groups of four or more, delivered in your offices, virtually or at an external venue.
    • Onsite
    • 1 day · Full-time
    • Tutor support
    Great service
    This Minute Taking course will enhance your ability to effectively take records of meetings and capture crucial points as required. Meetings are important in many businesses, but often their effectiveness is lost in translation as the information discussed is not captured accurat …
    Enquire for pricing
  • Introduction to Management Professional Training Course

    Reed Learning
    A professional training course for groups of four or more, delivered in your offices, virtually or at an external venue.
    • Onsite
    • 2 days · Full-time
    • Tutor support
    Great service
    This Introduction to Management course covers the parts of management that new managers often find most difficult, such as providing feedback and addressing under-performance. Every manager attending this training course will leave with a practical action plan, improved confidenc …
    Enquire for pricing
  • Essential Business Writing Skills Professional Training Course

    Reed Learning
    A professional training course for groups of four or more, delivered in your offices, virtually or at an external venue.
    • Onsite
    • 1 day · Full-time
    • Tutor support
    Great service
    The Essential Business Writing Skills course develops your written communication skills whilst also teaching you how to apply these skills to professional communication. Attending this course will help you to refine your writing skills in general and increase your confidence in p …
    Enquire for pricing
  • One Minute Manager Training - In House

    Combined Minds Ltd
    On-site course delivery for up to 10 attendees. Virtual course for up to 15. Materials and Tutor support.
    • Onsite
    • 1 day · Full-time
    • Certificate(s) included
    • Tutor support
    Based on the acclaimed book "The One Minute Manager" by Ken Blanchard, this 1 day course is suitable for Manager and Leadership roles, and focusses on how three very simple techniques can make leadership a lot easier.
    £750
  • Communication Skills

    Combined Minds Ltd
    On-site course delivery for up to 10 attendees. Virtual course for up to 15. Materials and Tutor support
    • Onsite
    • 1 day · Full-time
    • Certificate(s) included
    • Tutor support
    This 1-day Communication Skills course is for candidates of all levels, and focuses on the positives and negatives, and how we create effective communication in the workplace.
    £750
  • Managing Conflict - In House

    Combined Minds Ltd
    On-site course delivery for up to 10 attendees. Virtual course for up to 15. Materials and Tutor support.
    • Onsite
    • 1 day · Full-time
    • Certificate(s) included
    • Tutor support
    This 1-day Managing Conflict course is ideally aimed at Managers and Leaders in the business, and explains how to manage conflict in a professional and positive way.
    £750
  • Effective Leadership - In House

    Combined Minds Ltd
    On-site course delivery for up to 10 attendees. (With optional Professional Mentoring Support)
    • Onsite
    • 1 day · Full-time
    • Certificate(s) included
    • Tutor support
    Learning Outcomes Explain what Leadership qualities make an effective leader. Reflect on their own Leadership characteristics against those qualities. Understand the difference between Leadership and Management Leadership Communication Good Delegation Leadership and Employee moti …
    £750
  • Managing Performance - In House

    Combined Minds Ltd
    On-site course delivery for up to 10 attendees. Virtual course for up to 15. Materials and Tutor support.
    • Onsite
    • 1 day · Full-time
    Management is all about getting things done, but also managing employees to achieve goals. Management and Leadership require a structured and clear strategy for managing performance, where employees are clear of what is expected of them and clear parameters are in place.
    £750
  • Planning for Business Change - In House

    Combined Minds Ltd
    On-site course delivery for up to 10 attendees. Virtual course for up to 15. Materials and Tutor support.
    • Onsite
    • 1 day · Full-time
    • Certificate(s) included
    This 1-day course is aimed at Management and Leadership teams, and explains what change is, how it effects the workplace, and how the message can be delivered to the organisation in a way that engages the teams.
    £600
  • Time Management - In House

    Combined Minds Ltd
    On-site course delivery for up to 10 attendees. Virtual course for up to 15. Materials and Tutor support.
    • Onsite
    • 1 day · Full-time
    • Certificate(s) included
    It is easy to get embroiled in mundane and valueless tasks during the working day. Distractions and expectations from others can cause us to waste valuable time. Managers and Leaders improving their Time Management skills is essential to prevent unnecessary firefighting.
    £750
  • Essential Management Skills - In House

    Combined Minds Ltd
    On-site course delivery for up to 10 attendees. Virtual course for up to 15. Materials and Tutor support.
    • Onsite
    • 1 day · Full-time
    • Tutor support
    This Essential Management Skills training course provides the ideal foundation for new managers to develop and grow their skills, while also giving existing leaders and managers the chance to refresh their current skills and build on their own talents.
    £750
  • Mentoring Essentials - In House

    Combined Minds Ltd
    On-site course delivery for up to 10 attendees. Virtual course for up to 15. Materials and Tutor support.
    • Onsite
    • 1 day · Full-time
    Mentoring is becoming increasingly popular across many industries as an effective means to provide guidance, knowledge and advice to new employees, existing employees that are upskilling and management.
    £750
  • Coaching Essentials for Managers - In House

    Combined Minds Ltd
    On-site course delivery for up to 10 attendees. Virtual course for up to 15. Materials and Tutor support.
    • Onsite
    • 1 day · Full-time
    Coaching isn't just for business leadership. Having a coaching culture throughout an organisation has various benefits and contributes towards creating High Performing and successful teams.
    £750

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