Call Centre Agent Training
CPD Accredited Course | Advanced Study Materials | 100% Learning Satisfaction | 24/7 Expert Support
Summary
- Certificate of completion - Free
- Certificate of completion - £15.99
- Exam(s) / assessment(s) is included in price
- Tutor is available to students
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Overview
Welcome to the exciting world of call centres, where every day is an opportunity to provide exceptional customer service and make a difference. Our Call Centre Agent Training course is designed to help you become a valuable asset to any call centre by equipping you with the knowledge and skills necessary to excel in your role.
Throughout the course, you will learn about the various traits that define a successful call centre agent and how to develop these traits within yourself. From communication skills to negotiation techniques, we cover every aspect of customer interaction, ensuring you are equipped with the tools you need to make every customer feel valued.
Our course is designed to be accessible to anyone, regardless of their background or experience level. We know that every call centre is unique, which is why we provide an in-depth understanding of call centre metrics and benchmarks, so you can adapt your skills to any environment. We also explore the latest call centre technology and trends, giving you the knowledge you need to stay ahead of the curve.
By the end of this course, you will be a confident and capable call centre agent capable of providing exceptional service to any customer. Join us today and take the first step towards an exciting and rewarding career in the world of call centres.
Learning Outcomes:
- Develop essential communication skills for call centre interactions
- Learn the importance of building and maintaining positive relationships with customers
- Gain knowledge of effective telephone etiquette to improve customer satisfaction
- Acquire negotiation techniques to handle difficult clients and situations
- Understand call centre metrics and benchmarks to evaluate performance and improve results
- Explore the latest call centre technology and trends to stay ahead of the curve
Certificates
Certificate of completion
Digital certificate - Included
Certificate of completion
Hard copy certificate - £15.99
Hardcopy Certificate only at £15.99 with free delivery in the UK. International students have to pay an additional £9.99 as shipment fees.
CPD
Course media
Description
Our Call Centre Agent Training course is a comprehensive course designed to equip individuals with the necessary skills and knowledge to excel in the world of call centres. Through interactive lessons and engaging activities, participants will learn how to develop essential communication skills, build positive relationships with customers, and master effective telephone etiquette. They will also gain valuable insights into negotiation techniques to handle difficult clients and situations, as well as an understanding of call centre metrics and benchmarks to evaluate performance and improve results.
Additionally, participants will explore the latest call centre technology and trends, ensuring that they stay ahead of the curve in this ever-evolving industry. Our course is designed to be accessible to anyone, regardless of their background or experience level, making it an ideal choice for those who are looking to start a career in the call centre industry or those who wish to enhance their skills and knowledge.
COURSE CURRICULUM
Module 01: Introduction to Call Centre
Module 02: Traits of a Call Centre Agent
Module 03: Agent and Customer Relationship
Module 04: Telephone Etiquettes
Module 05: Communication Skills
Module 06: Negotiation Techniques
Module 07: Managing Difficult Clients
Module 08: Call Centre Metrics and Benchmarks
Module 09: Call Centre Technology and Trends
Method of Assessment
To complete the course, students will have to take an automated multiple-choice exam for all the courses. These exams will be online and you will need to score 60% or above to pass. After passing the exams, you will be able to apply for the certificates.
Who is this course for?
This course is ideal for:
- Individuals interested in starting a career in the call centre industry
- Existing call centre agents looking to enhance their skills and knowledge
- Managers looking to improve the performance of their call centre team
- Customer service representatives looking to expand their skillset
- Anyone interested in developing effective communication skills
Career path
Our course will prepare you for a range of careers, including:
- Call Centre Agent: £16,000 - £24,000
- Customer Service Representative: £18,000 - £28,000
- Customer Service Team Leader: £22,000 - £32,000
- Call Centre Manager: £30,000 - £50,000
- Operations Manager: £35,000 - £60,000
- Customer Experience Manager: £40,000 - £70,000
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Provider
Janets, is a popular and respected online platform where learners can access a range of affordable business-related courses. Our hardworking and experienced team are proud to present an extensive catalogue of courses that can be studied both flexibly and conveniently. You can learn anywhere, anytime, using any internet device. What’s more, successful completion of any course will lead to a fully-accredited qualification and e-certificate, demonstrating the learner’s commitment to ongoing professional development.
Our business courses - which include business administration and management, business branding training, business etiquette training, business ethics training, and many more - are designed to help people develop their professional skills and knowledge to find a job, gain a promotion, change career, or simply to add to their qualifications in a way that fits in with a busy life. It doesn’t matter if you want to gain the qualification or your employers want you to. Whatever the case, we can help.
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Legal information
This course is advertised on Reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.
