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Call Centre & Customer Service Training
CPD Accredited ! Free Certification | FREE Retake Exam | Lifetime Access | No Hidden Fees.
Online Training Academy
Summary
- Digital certificate - Free
- Reed Courses Certificate of Completion - Free
- Tutor is available to students
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Overview
Our extensive Call Centre & Customer Service Training course will help your call center workforce reach its full potential. Our 10-module programme covers all the essentials for providing great customer service, from learning the fundamentals to honing communication skills and creating goals. Develop your questioning skills, master phone etiquette, and improve your public speaking abilities. Equip yourself with the instruments required to succeed in the fast-paced field of customer service with an emphasis on pragmatism and benchmarking. Become a light of excellence for your call center by partnering with us.
Key Features:
- CPD Certified
- Free Certificate from Reed
- CIQ Approved
- Developed by Specialist
- Lifetime Access
Certificates
Digital certificate
Digital certificate - Included
Reed Courses Certificate of Completion
Digital certificate - Included
Will be downloadable when all lectures have been completed.
CPD
Curriculum
Course media
Description
Throughout this course, participants will first gain an understanding of the core competencies and knowledge required for work in contact centres and customer service. The nuances of phone etiquette will then be covered in detail, enabling them to speak with professionalism and effectiveness when on the phone. Learners will explore different types of questions and how to respond to them appropriately, enhancing their ability to assist customers efficiently.
They'll also learn techniques to speak confidently and skillfully, aiming to provide stellar customer service experiences. The curriculum emphasises key steps in handling customer interactions, setting achievable goals, and effectively closing conversations. Learners will gain insights into benchmarking performance and utilising various tools to support their customer service efforts effectively. Overall, this curriculum equips learners with the essential skills and knowledge needed to excel in call centre and customer service roles.
Course Curriculum:
- Module 01: The Basics (I)
- Module 02: The Basics (II)
- Module 03: Phone Etiquette
- Module 04: Types of Questions
- Module 05: Speaking Like a Star
- Module 06: Key Steps
- Module 07: Goal Setting
- Module 08: Closing
- Module 09: Benchmarking
- Module 10: Tools
Learning Outcomes:
- Understand fundamental principles of call centre and customer service operations.
- Master phone etiquette for effective communication in customer interactions.
- Develop skills to handle various types of customer inquiries confidently.
- Enhance verbal communication techniques to engage and assist customers effectively.
- Implement key steps and strategies to achieve customer service goals.
- Utilise benchmarking and tools for continuous improvement in service quality.
Who is this course for?
- Individuals aspiring for customer service or call centre roles.
- Professionals seeking to enhance customer communication and service skills.
- Job seekers aiming for entry-level positions in customer support.
- Anyone interested in understanding call centre operations and customer service.
- Individuals aiming to improve their communication skills in service-oriented roles.
Career path
- Customer Service Representative
- Call Centre Operator
- Customer Support Assistant
- Helpdesk Support Agent
- Client Relationship Manager
- Sales Support Executive
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Legal information
This course is advertised on reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.