Call Centre Training and Client Management
CPD Accredited | Free PDF & Hardcopy Certificate included | Free Retake Exam | Lifetime Access
Training Express Ltd
Summary
- Digital certificate - Free
- Hard copy certificate - Free
- Exam(s) / assessment(s) is included in price
- Tutor is available to students
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Overview
Earn up to £35,000 per year as a call centre agent with the right skills. Call centre agents earn good salaries, and they have the opportunity to learn new skills and advance their careers. This Call Center Training and Client Management course will teach you everything you need to know to be successful in a call centre role. Enrol today and start your career in call centre management!
Learning Outcomes:
- Develop essential communication skills to effectively engage with clients in a call centre environment.
- Ability to apply proven telephone etiquette to create a positive customer experience.
- Cultivate strong negotiation techniques for resolving conflicts and achieving win-win outcomes.
- Master the art of managing difficult clients with empathy and professionalism.
- Understand key call centre metrics and benchmarks to optimise performance and productivity.
- Stay updated on the latest call centre technology and trends for enhanced efficiency.
Certificates
Digital certificate
Digital certificate - Included
Hard copy certificate
Hard copy certificate - Included
Hardcopy Certificate (UK Delivery):
For those who wish to have a physical token of their achievement, we offer a high-quality, printed certificate. This hardcopy certificate is also provided free of charge. However, please note that delivery fees apply. If your shipping address is within the United Kingdom, the delivery fee will be only £3.99.
Hardcopy Certificate (International Delivery):
For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10.
CPD
Course media
Description
Elevate your call centre operations with our comprehensive training course designed to equip your team with the skills and knowledge needed to excel in client management. This course encompasses a wide range of modules, each focusing on crucial aspects of call centre dynamics. Through engaging and insightful content, your team will acquire essential communication skills, learn the art of effective negotiation, and develop strategies to manage challenging clients with finesse.
Additionally, they will gain a deep understanding of call centre metrics, enabling them to optimise performance and meet key benchmarks. Furthermore, the course explores the latest trends in call centre technology, ensuring that your team remains at the forefront of industry advancements. Don't miss this opportunity to enhance your call centre's performance. Enrol your team today and empower them with the skills needed to deliver exceptional client management.
Certification
Upon successful completion of the course, all learners will be eligible to receive a certificate titled Call Centre Training to acknowledge their achievement. We are delighted to offer two formats for your certificate: PDF and Hardcopy.
- PDF Certificate: This digital version of your certificate will be available for you to download and print for totally FREE.
- Hardcopy Certificate (UK Delivery): For those who wish to have a physical token of their achievement, we offer a high-quality, printed certificate. This hardcopy certificate is also provided free of charge. However, please note that delivery fees apply. If your shipping address is within the United Kingdom, the delivery fee will be only £3.99.
- Hardcopy Certificate (International Delivery): For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10.
Who is this course for?
This course is perfect for:
- Call centre team leaders seeking to enhance their agents' skills.
- Customer service representatives aiming to excel in client management.
- Aspiring call centre managers looking to build a strong foundation.
- Established call centres wanting to optimise their team's performance.
Career path
- Customer Service Representative: £18,000 - £25,000 per annum
- Call Center Agent: £18,000 - £26,000 per annum
- Team Leader: £22,000 - £35,000 per annum
- Call Center Supervisor: £25,000 - £40,000 per annum
- Call Center Manager: £30,000 - £55,000 per annum
- Call Center Operations Director: £45,000 - £80,000 per annum
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Legal information
This course is advertised on reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.