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Care training courses Cpd, Professional Certification or Regulated qualification in Malvern

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  • Level 2 & 3 Health & Social Care Certificate, Safeguarding & Healthcare Assistant

    NextGen Learning
    CPD Accredited + QLS Endorsed Diploma + Free PDF Certificate | Instant & Lifetime Access
    • 832 students
    • Online
    • 4 hours · Self-paced
    • Certificate(s) included
    • 150 CPD points
    • Tutor support
    Great service
    Highly rated
    The UK's Health & Social Care sector is experiencing a notable increase in demand for skilled professionals, primarily due to an ageing population and heightened mental health awareness. The Office for National Statistics projects a significant rise in the population aged 65 …
    Save 7%
    £12 £12.99
  • Level 3 Diploma in Health & Social Care + Care Certificate Standards (1 to 15) Course

    IOMH
    CPD Accredited! Free {Observation Skills, Safeguarding Children, Care Planning} Course| Free Certificate + MCQ Exam
    • 9,227 students
    • Online
    • 11.9 hours · Self-paced
    • Certificate(s) included
    • 50 CPD points
    • Tutor support
    Great service
    Highly rated
    ★★★ 1850+ Positive Reviews from Students! ★★★ 5-in-1 Exclusive Level 3 Diploma in Health & Social Care Package! What's New? [Updated: 1st September, 2024] The course aligns with guidelines from Health Education England, Skills for Care, and Skills for Health. MCQ Based FREE …
    Save 57%
    £12 £28
  • Solution-Focused Therapy - Master Training

    Study Plex
    Learn up-to-date skills |CPD UK & IPHM Accredited |Free PDF & Hardcopy Certificate| Interactive Training| Instant Result
    • Online
    • Self-paced
    • 1 CPD point
    • Tutor support
    Great service
    Are you interested to begin your solution focused therapy career or want to gain more advanced skills in solution focused therapy? Then this solution-focused therapy - master training course will help you get one step closer to your professional aspirations and develop your ski …
    £12
  • Nests and Nest-Building in Birds

    Training Express Ltd
    CPD Accredited | Free PDF & Hardcopy Certificate included | Free Retake Exam | Lifetime Access
    • Online
    • 11 hours · Self-paced
    • Certificate(s) included
    • 15 CPD points
    • Tutor support
    Great service
    The UK is home to a myriad of exquisite bird species, with a recent study estimating that there are more than 85 million nesting birds. Taking flight into this diverse bird world, our course "Nests and Nest-Building in Birds" delves deep into ornithology, exploring bird classific …
    £12
  • Clipping and Scissoring Basics for Pet Owners

    Training Express Ltd
    CPD Accredited | Free PDF & Hardcopy Certificate included | Free Retake Exam | Lifetime Access
    • Online
    • 2 hours · Self-paced
    • Certificate(s) included
    • 10 CPD points
    • Tutor support
    Great service
    A wise man once said, "The greatness of a nation can be judged by the way its animals are treated." In line with this, our course, 'Clipping and Scissoring Basics for Pet Owners', is a beacon for those who wish to elevate their competence in Dog Parasite Care, to brin …
    £12
  • Certificate on Assessing Mental Capacity

    Online Training Academy
    CPD Accredited ! Free Certification | FREE Retake Exam | Lifetime Access | No Hidden Fees
    • Online
    • 1.1 hours · Self-paced
    • Certificate(s) included
    • 10 CPD points
    • Tutor support
    Great service
    Step into the realm of understanding the human mind with our comprehensive certificate program. Unlock the gateway to a world where mental capacity is not just a concept but a cornerstone of care. Dive deep into the Mental Capacity Act, navigating its intricacies with finesse. Le …
    £12
  • Criminal Psychology and Profiling

    Cambridge Open Academy
    5-in-1 Bundle | CPD Accredited | Interactive Learning Materials | Free PDF Certificate | Tutor Support | Lifetime Access
    • Online
    • 2 hours · Self-paced
    • Certificate(s) included
    • 10 CPD points
    • Tutor support
    Great service
    Did you know that in the UK, criminal psychology plays a pivotal role in solving heinous crimes and delivering justice? With a staggering 70,000 reported violent offences annually, understanding the intricate workings of criminal minds is more critical than ever. Delve into the d …
    £35
  • Level 2 & 3 Diploma in Health & Social Care, Mental Health & Care Certificate with Nursing

    StudyHub
    100% Pass Rate | CPD Accredited | QLS Endorsed | Free Caregiving, Nursing & Mental Health First Aid Course
    • 414 students
    • Online
    • 20 hours · Self-paced
    • 50 CPD points
    • Tutor support
    Great service
    Highly rated
    ★★★ All-in-1 Exclusive Level 2 & 3 Diploma in Health & Social Care, Mental Health & Care Certificate with Nursing ★★★ [Updated: August, 2024] The Health & Social Care sector is one of the largest employers in the UK, currently employing over 1.5 million people. …
    Save 62%
    £12 £32
  • Pregnancy Support and Strategies for New Mothers

    Training Express Ltd
    CPD Accredited | Free PDF & Hardcopy Certificate included | Free Retake Exam | Lifetime Access
    • Online
    • 3 hours · Self-paced
    • Certificate(s) included
    • 10 CPD points
    • Tutor support
    Great service
    Pregnancy is a beautiful and challenging journey that requires special care and attention. Whether you are expecting your first child or have been through it before, this course will help you navigate the physical, emotional and mental changes that come with pregnancy. This cour …
    £12
  • Epilepsy Diagnosis and Treatment

    Training Express Ltd
    CPD Accredited | Free PDF & Hardcopy Certificate included | Free Retake Exam | Lifetime Access
    • Online
    • Self-paced
    • Certificate(s) included
    • 10 CPD points
    • Tutor support
    Great service
    Amongst the many battles fought in human history, the struggle to understand and manage epilepsy has persisted through centuries. The journey of enhancing epilepsy awareness, from the ancient Egyptians recording the earliest known cases of the condition to present-day neurologist …
    £12
  • Effective Reporting in Child Protection Cases

    Training Express Ltd
    CPD Accredited | Free PDF & Hardcopy Certificate included | Free Retake Exam | Lifetime Access
    • Online
    • 5 hours · Self-paced
    • Certificate(s) included
    • 10 CPD points
    • Tutor support
    Great service
    Ensure the safety and well-being of vulnerable children with our comprehensive course on Effective Reporting in Child Protection Cases. Delve into the world of Safeguarding children as we equip you with the knowledge and skills necessary to make a difference. Explore the laws, g …
    £12
  • Ethical Issues in Grief Counselling

    Training Express Ltd
    CPD Accredited | Free PDF & Hardcopy Certificate included | Free Retake Exam | Lifetime Access
    • Online
    • 2 hours · Self-paced
    • Certificate(s) included
    • 10 CPD points
    • Tutor support
    Great service
    Grief is a natural human response to loss. It is the emotional suffering you feel when something or someone you love is taken away. Bereavement is the state of experiencing grief. Grief can be a very difficult and isolating experience. It can be hard to know how to cope with the …
    £12
  • Promoting British Values and Engaging with Families Confronted with Radicalisation

    Training Express Ltd
    CPD Accredited | Free PDF & Hardcopy Certificate included | Free Retake Exam | Lifetime Access
    • Online
    • 2 hours · Self-paced
    • Certificate(s) included
    • 10 CPD points
    • Tutor support
    Great service
    Radicalisation and extremism are serious threats to our society. They can lead to violence, terrorism, and the erosion of our shared values. There are many things we can do to prevent radicalisation and extremism. We can promote British values, educate people about the dangers of …
    £12
  • Level 5 Diploma in Health & Social Care with Care Certificate Standards (1 to 15)

    Academy for Health & Fitness
    Summer Sale: QLS Endorsed! 7 Course (80 Topics) Bundle + Free CPD Certificate | 300 CPD Points| Lifetime Access
    • 2,077 students
    • Online
    • 40 hours · Self-paced
    • Certificate(s) included
    • 300 CPD points
    • Tutor support
    Great service
    Highly rated
    ★★★ 7-in-1 Exclusive Level 5 Diploma in Health & Social Care ★★★ Updated On: August 2024 Are you interested in a rewarding field & helping people excel in their day-to-day lives? Are you thinking of kick-starting your career as a Nurse , Paramedic , Health visitor, He …
    Save 14%
    £12 £14
  • Special Educational Needs Coordination - SENCO

    Online Training Academy
    CPD Accredited ! Free Certification | FREE Retake Exam | Lifetime Access | No Hidden Fees
    • Online
    • 1.8 hours · Self-paced
    • Certificate(s) included
    • 10 CPD points
    • Tutor support
    Great service
    Are you ready to make a transformative impact in the field of education? Enhance your expertise and lead the way in supporting students with special educational needs by enrolling in our comprehensive SENCO course. Designed for educators, aspiring leaders, and educational adminis …
    £12
  • Introduction to Sewing

    Online Training Academy
    CPD Accredited ! Free Certification | FREE Retake Exam | Lifetime Access | No Hidden Fees
    • Online
    • 2.2 hours · Self-paced
    • Certificate(s) included
    • 10 CPD points
    • Tutor support
    Great service
    Welcome to our Introduction to Sewing Course ! In today's fast-paced world, the art of sewing is more important than ever. Learning sewing can greatly enhance both your personal and professional life. Imagine being able to mend your clothes, create unique fashion pieces, or even …
    £12
  • Navigating Health and Safety Regulations in Care Settings

    Training Express Ltd
    CPD Accredited | Free PDF & Hardcopy Certificate included | Free Retake Exam | Lifetime Access
    • Online
    • 2 hours · Self-paced
    • Certificate(s) included
    • 10 CPD points
    • Tutor support
    Great service
    In a care setting, the safety of both patients and staff is paramount. This Navigating Health and Safety Regulations course will provide you with the knowledge and skills you need to navigate the complex world of health and safety regulations. Learn about health and safety legisl …
    £12
  • CPR, AED and Choking Treatment for Infants, Children and Adults

    Training Express Ltd
    CPD Accredited | Free PDF & Hardcopy Certificate included | Free Retake Exam | Lifetime Access
    • Online
    • 2 hours · Self-paced
    • Certificate(s) included
    • 10 CPD points
    • Tutor support
    Great service
    Imagine you are at work, and you see a coworker collapse. You rush over to them and see that they are not breathing. You know that they need CPR and an AED, but you don't know how to use them. What do you do? If you have taken this course, you will know exactly what to do. You wi …
    £12
  • Workplace Productivity Training

    Cambridge Open Academy
    5-in-1 Bundle | CPD Accredited | Interactive Learning Materials | Free PDF Certificate | Tutor Support | Lifetime Access
    • Online
    • 2 hours · Self-paced
    • Certificate(s) included
    • 10 CPD points
    • Tutor support
    Great service
    Did you know that in the UK, workplace productivity is a key driver of economic growth? Enhance your professional prowess with our Workplace Productivity Training. Dive into modules covering strategies to boost efficiency, honing organisational skills, fostering effective communi …
    £35
  • Level 3 Diploma in Caregiving

    Training Express Ltd
    Level 3 Diploma | Free PDF & HARDCOPY Certificate | 29 Topics | Free Retake Exam | Lifetime Access
    • 42 students
    • Online
    • 11 hours · Self-paced
    • Certificate(s) included
    • 10 CPD points
    • Tutor support
    Great service
    This Diploma in Caregiving - Level 3 course is designed to polish your existing caregiving skills. It's a chance to put your skills to good use and advance your caregiver career. _____________________________________________________________________ This online course encompasses …
    Save 7%
    £12 £12.99
  • Social Inclusion Officer Training

    Online Training Academy
    CPD Accredited ! Free Certification | FREE Retake Exam | Lifetime Access | No Hidden Fees
    • Online
    • 1.5 hours · Self-paced
    • Certificate(s) included
    • 10 CPD points
    • Tutor support
    Great service
    Are you passionate about fostering inclusive communities and promoting equality? Elevate your career with our comprehensive Social Inclusion Officer Training course! Designed for aspiring professionals and those seeking to make a significant impact in their communities, this cour …
    £12
  • Lash Perming, Tinting Training & Eyelash Extension Course

    IBM
    CPD Certified 30 in 1 Bundle | 300 CPD Points | Free Digital Certificates | 99% Pass Rate + Lifetime Access
    • Online
    • 75 hours · Self-paced
    • Certificate(s) included
    • 300 CPD points
    • Tutor support
    Great service
    ★★★ 30 in 1 Lash Perming, Tinting Training & Eyelash Extension Course Bundle ★★★ Learn everything about Lash Perming, Tinting Training & Eyelash Extension Course from the ground up with our comprehensive bundle. By starting from scratch, you'll gain a deep understandi …
    £200
  • Working at Height eLearning Training

    ECHO3 EDUCATION LIMITED
    CPD Accredited online Working at Height course with certificate. RoSPA Member
    • 17 students
    • Online
    • 1 hour · Self-paced
    • Certificate(s) included
    • 5 CPD points
    Great service
    Falls from height are the biggest cause of workplace fatalities (28% RIDDOR 2014/16). Naturally there are regulations to follow. The Work at Height Regulations 2005 require employers to ensure that a sufficient risk assessment is carried out so that all potential work at heig …
    £25
  • The Policies and Legislations of Social Care in the UK

    Training Express Ltd
    CPD Accredited | Free PDF & Hardcopy Certificate included | Free Retake Exam | Lifetime Access
    • Online
    • 4 hours · Self-paced
    • Certificate(s) included
    • 10 CPD points
    • Tutor support
    Great service
    Social care is a vital part of our society. It provides support to people of all ages who need help with their daily lives. This can include anything from help with personal care, such as bathing and dressing, to help with social activities, such as going out for a walk or attend …
    £12
  • Construction and Project Management Masterclass

    Apex Learning
    Spring Flash Sale | 30-in-1 Bundle| CPD Certified | 300 CPD Points| Gifts: Hardcopy + PDF Certificate + SID (Worth 300)
    • Online
    • 143 hours · Self-paced
    • Certificate(s) included
    • 300 CPD points
    • Tutor support
    Great service
    ***24 Hour Limited Time Flash Sale*** ►►►Construction and Project Management Admission Gifts ◄◄◄ ★★ FREE PDF & Hard Copy Certificate| PDF Transcripts| FREE Student ID| Assessment| Lifetime Access| Enrolment Letter★★ Tired of browsing and searching for a Construction and Pro …
    £209
  • Care Certificate Standards (1 to 15) Course With Complete Career Guide

    Training Express Ltd
    10 FREE Certificates | 10 CPD Accredited Courses | Unlimited Retake | Lifetime Access
    • Online
    • 60 hours · Self-paced
    • Certificate(s) included
    • 100 CPD points
    • Tutor support
    Great service
    ✩ Trusted by Over 10K Business Partners & 1 Million Students Around the World! ✩ Are you ready to elevate your career in the healthcare sector and become an indispensable professional? In today's dynamic environment, mastering the essentials of care is not just beneficial—it …
    £50
  • Physiotherapy Assistant Course

    Cambridge Open Academy
    5-in-1 Bundle | CPD Accredited | Interactive Learning Materials | Free PDF Certificate | Tutor Support | Lifetime Access
    • Online
    • 3 hours · Self-paced
    • Certificate(s) included
    • 10 CPD points
    • Tutor support
    Great service
    Physiotherapy, a dynamic field at the intersection of healthcare and holistic wellness, has a rich history steeped in the art and science of healing. In our Physiotherapy Assistant Course, embark on a fascinating journey through ten modules that unravel the layers of this therape …
    £35
  • Level 3 Diploma for the Children and Young People's Workforce

    Apprenticeship Connect
    24/7 access | Flexible payment methods | Certification included | No hidden fees | Tutor support
    • Online
    • 6 months · Self-paced
    • Regulated qualification
    • Exam(s) included
    • Certificate(s) included
    The Level 3 Diploma for the Children and Young People's Workforce offers in-depth training for those aiming to work with children and young people from birth to 19 years old. This course provides students with advanced skills in child development, safeguarding, health and safety …
    from £1,895.20
  • Creating Children's Room

    Cambridge Open Academy
    5-in-1 Bundle | CPD Accredited | Interactive Learning Materials | Free PDF Certificate | Tutor Support | Lifetime Access
    • Online
    • 2 hours · Self-paced
    • Certificate(s) included
    • 10 CPD points
    • Tutor support
    Great service
    In the ever-evolving world of interior design, the demand for experts in creating enchanting children's rooms is on the rise. Delve into the art of crafting captivating spaces for the young ones with our comprehensive course, "Creating Children's Room." With seven engaging module …
    £35
  • Level 7 Advanced Diploma in SEN Support Training for Teaching Assistants - QLS Endorsed

    Skill Up
    Level 7 QLS Endorsed Diploma | 180 CPD Points | +Gifts: QLS Certificate + PDF Certificate | 24/7 Learner Support
    • Online
    • 3 weeks · Self-paced
    • Certificate(s) included
    • 180 CPD points
    • Tutor support
    Great service
    ★★ 24 Hour Limited Time Flash Sale ★★ Level 7 Advanced Diploma in SEN Support Training for Teaching Assistants - QLS Endorsed ***Key Features of Level 7 Advanced Diploma in SEN Support Training for Teaching Assistants - QLS Endorsed*** Free QLS Certificate Free CPD PDF Certificat …
    £111
  • Paediatric Care, Growth and Development

    Training Express Ltd
    CPD Accredited | Free PDF & Hardcopy Certificate included | Free Retake Exam | Lifetime Access
    • Online
    • 2 hours · Self-paced
    • Certificate(s) included
    • 10 CPD points
    • Tutor support
    Great service
    Imagine a bustling hospital nursery where a newborn lies nestled in a warm crib, their tiny fingers grasping for guidance and care. As a healthcare professional or parent, wouldn't you want to ensure that you possess the knowledge and skills to provide the best possible paediatri …
    £12
  • QA Level 3 Award in Mental Health First Aid in the Workplace

    ENVESCA LTD
    Classroom Based Two Day Course
    • Classroom - Gloucester
    • 2 days · Part-time
    • Regulated qualification
    • Tutor support
    This two-day Mental Health First Aid course aims to give you the knowledge and confidence to identify signs of mental health problems in the workplace and to qualify you as a Mental Health First Aider. The qualification will provide you with the skills to identify those who requ …
    £283.20
  • Highfield Level 2 Award in Food Safety

    ENVESCA LTD
    Classroom Based One Day Course
    • Classroom - Gloucester
    • 1 day · Part-time
    • Regulated qualification
    • Tutor support
    This Level 2 Food Safety in Catering course will provide your employees with knowledge of basic food hygiene practices that are essential in the catering industry. It will give them a thorough understanding of how to control common food safety risks. As a result, they will gain c …
    £134.40
  • Qualsafe Level 3 Award in Mental Health First Aid at Work

    ENVESCA LTD
    Classroom Based Two Day Course
    • Classroom - Gloucester
    • 2 days · Part-time
    • Regulated qualification
    • Tutor support
    This two-day course aims to give candidates the knowledge and confidence to identify signs of mental health problems in the workplace and to qualify as a Mental Health First Aider. The qualification will provide candidates with the skills to identify those who require mental heal …
    £283.20
  • Mountain Leaders First Aid

    Remote First Aid & Pre-hospital Training Ltd
    Meets National Sports Governing Bodies Requirements
    • Classroom - Lydney
    • 2 days · Full-time
    • 8 CPD points
    • Tutor support
    The Outdoor Pursuits 16 Hour First Aid course is aligned with the Institute for Outdoor Learning (IOL) Statement of Good Practice on Outdoor First Aid at Band 3.
    £165
  • Phlebotomy Training - London, Birmingham, Bristol and Swindon

    Lead Academy
    CPD Accredited Classroom-Based 1 day Phlebotomy Training with Online Course | Recognised Certificate | Exam Included
    • Classroom - Birmingham
    • 1 day · Full-time
    • Certificate(s) included
    • 11 CPD points
    • Tutor support
    Great service
    ★★★ 2685+ Positive Reviews from Students! ★★★ What you will get? Free Microsoft Office Course with CPD Accredited certificate of attendance Free CPD UK Accredited PDF Certificate from Lead Academy Free MCQ Exam Included Lifetime Online Course Access Updated Training Materials You …
    £245
  • Payroll Theory Training (Nationwide)

    Acudemy
    Accredited Course | 0% Interest Free Plan | Updated to latest UK Payroll Legislations
    • 13 enquiries
    • Classroom - Birmingham
    • 2 days · Full-time
    • 12 CPD points
    • Tutor support
    Great service
    Our UK Payroll Legislation and Compliance course is meticulously crafted for individuals seeking a comprehensive understanding of the core requirements governing payroll in the United Kingdom. Whether you’re a seasoned professional or just starting out, this 2-day programme will …
    Save 37%
    £499 £800
  • Payroll Training - Theory combined with Sage Payroll (Nationwide)

    Acudemy
    CPD Accredited courses | Includes Sage Payroll Licence | Virtual Live Classroom | 0% Interest Free payments available
    • 16 enquiries
    • Classroom - Birmingham
    • 4 days · Full-time
    • 12 CPD points
    • Tutor support
    Great service
    Are you ready to master the art of payroll management? Look no further! Our 4-day Training programme is meticulously designed for individuals who play a pivotal role in handling payroll processes within organisations. Whether you’re a seasoned professional or just starting out, t …
    Save 22%
    £699 £900
  • Objection Handling Skills

    Practical Training for Professionals
    • Classroom - Birmingham
    • Part-time
    • 6 CPD points
    • Tutor support
    Good objection handling skills are crucial to success in sales and customer care. If a salesperson is unable to come back with a good answer to the statement: I think its too expensive, they will lose the sale so quickly, that they might as well have answered I could not agree …
    £516
  • Customer Satisfaction as a Selling Tool

    Practical Training for Professionals
    • Classroom - Birmingham
    • 1 day · Full-time
    • 6 CPD points
    • Tutor support
    This customer satisfaction as a selling tool course is for those who wish to manage high levels of customer care through their teams. Delegates will learn how to be pro-active with customer care and directly contact clients to ensure they are experiencing high levels of custome …
    £516
  • Advanced Selling Skills (2 day course)

    Practical Training for Professionals
    • 11 enquiries
    • Classroom - Birmingham
    • Part-time
    • 11 CPD points
    Advanced Selling Skills (2 day course) - Overview This Advanced Selling Skills course covers the science of questions in qualification and advanced objection handling skills with participants expected to be comfortable participating in role-plays, which form a major part of t …
    £870
  • Customer Care Excellence

    Practical Training for Professionals
    • Classroom - Birmingham
    • 1 day · Full-time
    • 6 CPD points
    • Tutor support
    This practical and interactive customer care course provides an overview of the personal and professional skills for staff that are often the first point of contact for customers. Throughout the course delegates will have the opportunity to discuss customer handling skills, ena …
    £516
  • More Advanced Selling Skills

    Practical Training for Professionals
    • Classroom - Birmingham
    • Full-time
    • 6 CPD points
    • Tutor support
    For experienced sales people, this more advanced selling skills course includes the science of questions in qualification and advanced objection handling skills. Participants will be expected to be comfortable participating in role-plays, which form a major part of the course. …
    £516
  • The Client Meeting - Face to Face Selling

    Practical Training for Professionals
    • Classroom - Birmingham
    • Part-time
    • 6 CPD points
    Delegates start the day by comparing their own experiences of customer care. This programme looks at the importance of body language and the voice, and how enthusiasm for the product can be seen visually and detected vocally. We take an in depth look at why customers make objec …
    £516
  • Enhancing the Visitors Experience

    Practical Training for Professionals
    • Classroom - Birmingham
    • 1 day · Full-time
    • 6 CPD points
    • Tutor support
    All organisations, whether they are in the private or public sector, want to give their various visitors excellent customer care. This course is designed specifically for front line staff in businesses, public sector organisations, academic institutions, places of interest and …
    £516
  • Excellent Customer Care - Incoming Calls

    Practical Training for Professionals
    • Classroom - Birmingham
    • 1 day · Full-time
    • 6 CPD points
    • Tutor support
    This excellent customer care course analyses typical customer frustrations and how to deal with awkward situations. It teaches professional telephone techniques from how to make a good first impression, to the use of correct vocabulary and paying attention to detail. Through in …
    £516
    • 14 enquiries
    • Classroom - Birmingham
    • Part-time
    • 3 CPD points
    • Tutor support
    This 1/2 day workshop gets delegates to look at what they hate as customers when they make calls to their banks or travel agents and then be self-critical to see which of the 'hate factors' their organisation maybe guilty of. The trainer then helps them devise a scoring system …
    £220
  • Through the Customers' Eyes

    Practical Training for Professionals
    • Classroom - Birmingham
    • Part-time
    • 6 CPD points
    • Tutor support
    Only when we really understand our customers' experiences of our business can we make real improvements to our business practice. This course develops techniques to help identify our customers' expectations and how we can meet and exceed them in both the sales and after sales r …
    £516
  • Call Centre - Achieving Best Practice

    Practical Training for Professionals
    • Classroom - Birmingham
    • Part-time
    • 6 CPD points
    Call Centre - Achieving Best Practice - Overview This course has been designed and adapted for a number of PTP's clients that run call-centres to handle incoming calls to the company. Throughout the course, participants are encouraged to contribute to a lively debate about th …
    £516
  • Customer Care - Incoming and Outgoing Calls

    Practical Training for Professionals
    • 12 enquiries
    • Classroom - Birmingham
    • 1 day · Part-time
    • 6 CPD points
    This course has been designed and adapted for a number of PTP's clients that run call-centres to handle incoming calls and outbound calls. Throughout the course, participants are encouraged to contribute to a lively debate about their perceptions of good customer service. They …
    £468
  • Outgoing Calls - Maximising Effectiveness

    Practical Training for Professionals
    • Classroom - Birmingham
    • Part-time
    • 6 CPD points
    • Tutor support
    This telephone training course helps all those who make outgoing calls ensure that they set objectives and achieve them. Whether they be sales, customer care or research calls, delegates will be able to practise their techniques in role plays and then implement them in live cal …
    £516
  • Dealing with Incoming Calls Positively

    Practical Training for Professionals
    • Classroom - Birmingham
    • 1 day · Full-time
    • 6 CPD points
    • Tutor support
    Dealing with Incoming Calls Positively - Overview The main focus of this course is to improve and refresh the skills of those that receive incoming calls from customers and suppliers. This course also advises on how to deal with upset/angry callers. It is very practical and w …
    £516
  • How to say 'No' and retain Customer Satisfaction

    Practical Training for Professionals
    • Classroom - Birmingham
    • 1 day · Full-time
    • 6 CPD points
    • Tutor support
    Saying 'No is particularly difficult when dealing with customers but there are occasions where this is the only sensible course of action. This course helps delegates manage customer's expectations and how objections can be handled in a positive way. This How to say 'No' and …
    £516
  • Introduction to Account Management

    Practical Training for Professionals
    • 27 enquiries
    • Classroom - Birmingham
    • 1 day · Full-time
    • 6 CPD points
    • Tutor support
    This Introduction to Account Management is a customer relationship management course. Customer care is vital to any successful organisation, this course looks at current practice and explains how to set standards and develop best practice. Good customer care must be managed and …
    £516
  • Customer Service Training

    ATA (Asset Training Academy) LTD
    CPD accredited Classroom and virtual Course. Certificate, Study materials, Tutor Support, Lunch included.
    • Classroom - Birmingham
    • 1 day · Part-time
    • Certificate(s) included
    • 3 CPD points
    • Tutor support
    If your organisation is committed to achieving excellence in customer service and ensuring that your vision for the future reflects the highest standards that the modern-day customer expects – then this course is for you and your team. This Customer Service course is an intensive …
    £354
  • Dental Immediate Life Support (ILS) blended Part Two

    Remote First Aid & Pre-hospital Training Ltd
    CPD aligned to UK-CSTF Face to Face Courses for HCP's & Dental Professionals
    • Classroom - Chepstow
    • 3 hours · Full-time
    • Certificate(s) included
    • 6 CPD points
    • Tutor support
    Students are required to purchase & complete part-one beofre joining us for the fae to face course. There is an additional fee for aprt-one. Please contact us to register and purchase. The fee for part-one online is £40.00 This course is designed to meet the requirements …
    £130

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