Masterclass in Handling Incoming Telephone Calls - Half Day (pm) - Overview
Practical Training for Professionals
- 14 enquiries
- Classroom - Edinburgh
- Part-time
- 3 CPD points
- Tutor support
...in Handling Incoming Telephone Calls - Half Day (pm) - Benefits Greater confidence when taking incoming calls Telephone etiquette when answering, holding or transferring calls Understand the importance of customer care in relation to incoming calls How to handle complaints in a
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