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    • 14 enquiries
    • Classroom - Edinburgh
    • Part-time
    • 3 CPD points
    • Tutor support
    ...in Handling Incoming Telephone Calls - Half Day (pm) - Benefits Greater confidence when taking incoming calls Telephone etiquette when answering, holding or transferring calls Understand the importance of customer care in relation to incoming calls How to handle complaints in a …
    £220
  • Customer Care - Incoming and Outgoing Calls

    Practical Training for Professionals
    • 12 enquiries
    • Classroom - Edinburgh
    • 1 day · Part-time
    • 6 CPD points
    ...customer care training course is available throughout the UK. CPD Value 5.5 Hours Course Locations Customer Care - Incoming and Outgoing Calls London Customer Care - Incoming and Outgoing Calls Manchester Customer Care - Incoming and Outgoing Calls Nottingham Customer Care - Incoming …
    £468
  • Call Centre - Achieving Best Practice

    Practical Training for Professionals
    • Classroom - Edinburgh
    • Part-time
    • 6 CPD points
    ...This customer care training course is available throughout the UK. CPD Value 5.5 Hours Course Locations Call Centre - Achieving Best Practice London Call Centre - Achieving Best Practice Manchester Call Centre - Achieving Best Practice Nottingham Call Centre - Achieving Best …
    £516
  • Customer Care Excellence

    Practical Training for Professionals
    • Classroom - Edinburgh
    • 1 day · Full-time
    • 6 CPD points
    • Tutor support
    ...This customer care training course is available throughout the UK. CPD Value 5.5 Hours Course Locations Customer Care London Customer Care Manchester Customer Care Nottingham Customer Care Birmingham Customer Care Bristol Customer Care Edinburgh Customer Care Leeds 09:30 …
    £516
  • Outgoing Calls - Maximising Effectiveness

    Practical Training for Professionals
    • Classroom - Edinburgh
    • Part-time
    • 6 CPD points
    • Tutor support
    ...Outgoing Calls - Maximising Effectiveness London Outgoing Calls - Maximising Effectiveness Manchester Outgoing Calls - Maximising Effectiveness Nottingham Outgoing Calls - Maximising Effectiveness Birmingham Outgoing Calls - Maximising Effectiveness Bristol Outgoing Calls - Maximising …
    £516
  • The Client Meeting - Face to Face Selling

    Practical Training for Professionals
    • Classroom - Edinburgh
    • Part-time
    • 6 CPD points
    ...& The Ugly (Delegates compare their own good, bad and ugly experiences of customer care when they have been a customer.) 10:15 - 11:00 Through the Customers' Eyes & Ears (Tutor makes live call enquiry to a company and delegates feedback their impressions) 11:00 - 11:30 The …
    £516
  • Dealing with Incoming Calls Positively

    Practical Training for Professionals
    • Classroom - Edinburgh
    • 1 day · Full-time
    • 6 CPD points
    • Tutor support
    ...Manchester Dealing with Incoming Calls Positively Nottingham Dealing with Incoming Calls Positively Birmingham Dealing with Incoming Calls Positively Bristol Dealing with Incoming Calls Positively Edinburgh Dealing with Incoming Calls Positively Leeds (Split into two groups) …
    £516
  • Excellent Customer Care - Incoming Calls

    Practical Training for Professionals
    • Classroom - Edinburgh
    • 1 day · Full-time
    • 6 CPD points
    • Tutor support
    ...Excellent Customer Care - Incoming Calls Nottingham Excellent Customer Care - Incoming Calls Birmingham Excellent Customer Care - Incoming Calls Bristol Excellent Customer Care - Incoming Calls Edinburgh Excellent Customer Care - Incoming Calls Leeds 09:30 - 10:00 Coffee & Introduction …
    £516
  • Through the Customers' Eyes

    Practical Training for Professionals
    • Classroom - Edinburgh
    • Part-time
    • 6 CPD points
    • Tutor support
    ...The Bad & The Ugly (Working from their pre-course assignments delegates compare their own good, bad and ugly experiences of customer care when they were the customer.) 10:30 - 11:00 The Hole in the Bucket Syndrome 11:00 - 11:15 The Value of Brands (What makes a good brand …
    £516

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  • Basic Life Support - Level 2 (CSTF Refresher) - London

    Mandatory Training Group
    £39.99 per person inclusive of VAT
    • Classroom - Central London
    • 2 hours · Full-time
    • Certificate(s) included
    • 2 CPD points
    • Tutor support
    Great service
    ...Background, Assessment, Recommendation). Post-resuscitation care : Guidelines on providing care after resuscitation, addressing the patient's physical and emotional needs, and considering transferring to higher levels of care if necessary. This course is designed to give healthcare professionals …
    £39.99
  • TQUK Level 3 Emergency Paediatric First Aid

    Remote First Aid & Pre-hospital Training Ltd
    Meets the requirements for Paediatric First Aid outlined in the Early Years Foundation Stage.
    • Classroom - Aberdare
    • 2 days · Full-time
    • Regulated qualification
    • Exam(s) included
    • Certificate(s) included
    • 12 CPD points
    • Tutor support
    ...maintaining good practice in the safe, prompt and effective treatment of injuries and ill health of infants and children who are under the care of trained personnel. This qualification meets the requirements for Paediatric First Aid outlined in the Early Years Foundation Stage. …
    £100
  • Level 3 Award in Paediatric First Aid - Ofsted/EYFS Compliant (in-person and online)

    Paradise Computing Ltd
    This Paediatric First Aid course is delivered via a mixture of in-person classroom training and E-learning.
    • Classroom - Northampton
    • 12 hours · Full-time
    • Certificate(s) included
    • Tutor support
    ...Training suite in Northampton or on-site at your place of work. Courses at the Paradise Training Centre include free parking, buffet lunch, refreshments and use of a laptop (if required). Call for available public course dates or to request a date for a closed course. Level 3 Paediatric …
    £114
  • Dental Immediate Life Support (ILS) blended Part Two

    Remote First Aid & Pre-hospital Training Ltd
    CPD aligned to UK-CSTF Face to Face Courses for HCP's & Dental Professionals
    • Classroom - Chepstow
    • 3 hours · Full-time
    • Certificate(s) included
    • 6 CPD points
    • Tutor support
    ...Skills for Health UK Core Skills Training Framework or UK-CSTF. This includes both level 2 adult and paediatric patient care. The course is also Skills for Care Endorsed and follows the requirements set out in the Resuscitation Council (UK) guidelines for adult and Paediatric cardiopulmonary …
    £130
    • Classroom - Southall
    • Part-time or full-time
    • 1 CPD point
    • Tutor support
    Great service
    ...choose a suitable time to run their course. Person-Centred Care training can be run anywhere in the United Kingdom. The person-centred Care training course is designed for all careers, or anyone involved in Person Centred Care Planning information gathering, life history work or …
    £150
    • Classroom - Southall
    • Part-time or full-time
    • 1 CPD point
    • Tutor support
    Great service
    ...and human rights legislation/laws and a balanced move towards managing manual handling risks in a person-centred environment The principles of risk assessment in a person-centred environment Structure and function of the spine Risk factors for back pain Basic spinal biomechanics Application …
    £150
  • Mountain Leaders First Aid

    Remote First Aid & Pre-hospital Training Ltd
    Meets National Sports Governing Bodies Requirements
    • Classroom - Lydney
    • 2 days · Full-time
    • 8 CPD points
    • Tutor support
    ...Outdoor Learning (IOL) Statement of Good Practice on Outdoor First Aid at Band 3. The contents of this course will cover primary and secondary care and are adapted to the outdoor world where the emergency services may be harder to access. All our first aid courses fully meet the UK and …
    £165
  • Phlebotomy Training - London, Birmingham, Bristol and Swindon

    Lead Academy
    CPD Accredited Classroom-Based 1 day Phlebotomy Training with Online Course | Recognised Certificate | Exam Included
    • Classroom - Birmingham
    • 1 day · Full-time
    • Certificate(s) included
    • 11 CPD points
    • Tutor support
    Great service
    ...infection control principles when performing training 3 Hours of Remote Theoretical Learning 8 Hours of Face-to-Face Training Sessions at London Centre Once confident at taking blood from the manikin you will have the opportunity to take blood from a fellow participant with consent. Accredited …
    £245
  • Outdoor Pursuits First Aid

    Remote First Aid & Pre-hospital Training Ltd
    Face to face training course
    • Classroom - Waltham Cross
    • 2 days · Full-time
    • Certificate(s) included
    • 16 CPD points
    • Tutor support
    ...accepted by the listed National Sports Governing Bodies listed in the statement. The contents of this course will cover primary and secondary care and are adapted to the outdoor world where the emergency services may be harder to access. All our first aid courses fully meet the UK and …
    £260
  • SIA Door Supervisor & First Aid Training (Prices are much lower on SWBM ACADEMY website)

    SWBM Academy Ltd
    CHECK OUT PRICES ON SWBM ACADEMY WEBSITE NOW
    • 351 enquiries
    • Classroom - North London
    • 7 days · Full-time
    • Regulated qualification
    • Exam(s) included
    • Tutor support
    ...included in a Basic Package? • TRAINING GUARANTEE: You get your training or a full refund without losing a penny. BEST TRAINING: Only a few centres in the UK may offer the same quality training as we do. UNPARALLELED PRICE: 2 fully accredited qualifications for the price of 1. FREE Level …
    £449.99
  • First Aid at Work Training Chepstow Monmoutshire

    Remote First Aid & Pre-hospital Training Ltd
    Face to Face course
    • Classroom - Chepstow
    • 3 days · Full-time
    • Regulated qualification
    • Exam(s) included
    • Certificate(s) included
    • 12 CPD points
    • Tutor support
    ...achieved. If no more than one calendar month over this 3-year period, you may qualify to take the course again in two days rather than three. We call this our ‘requalification’ course. You must give a copy of our original certificate to your instructor to qualify. The HSE strongly recommend …
    £480
  • Conflict Management Course (in-person training course)

    Paradise Computing Ltd
    One day, in-person, tutor-led Conflict Management Course in Northampton.
    • Classroom - Northampton
    • 1 day · Full-time
    • Tutor support
    ...premises (call to arrange a closed course). Our trainers can travel to various locations throughout the UK to deliver training on-site at your work premises. Courses at the Paradise Training Centre include free parking, buffet lunch, refreshments and use of a laptop. Call for available …
    £540
  • Payroll Management Training

    Centre of Accountancy
    Practical Payroll training delivered by ACCA qualified accountants
    • Classroom - West London
    • 4 weeks · Part-time or full-time
    Great service
    ...Emergency vehicles Mileage allowance payments Parking spaces Transport for disabled employees Travelling and subsistence Meals Childcare provision Statutory exemption Other exemptions Staff entertainment and other benefits Christmas parties and annual functions Vouchers and credit …
    £700

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