Certificate in Customer Service Management
Learn online with support a course developed on customer service standard
Cambridge Management and Leadership School Ltd
Summary
- Certificate of completion - Free
- Exam(s) / assessment(s) not included in price, and must be purchased separately
- Tutor is available to students
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Overview
This course is suitable for learners who are at any stage of their career in Customer Services. By the end of this course, you should be able to:
- identify the principles of good customer service
- organise and deliver excellence in customer service
- identify organisation policies to deal with customer requirements
- analyse customer service feedback and plan for improvement
Learning Objectives
After completing this course, you will:-
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Be able to identify the principles of good customer service
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Be able to organise and deliver customer service
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Be able to identify organisation policies to deal with customer requirements
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Be able to develop a model of customer service excellence.
Certificates
Certificate of completion
Digital certificate - Included
CPD
Description
This course includes only one module which covers key topics relating to customer services to meet above learning objectives. In this course you will learner how to
- communicate effectively
- deal with customers
- deliver customer services to difficult customers
- monitor and solve customers’ queries
- gather, analyse, and interpret customer feedback
- improve yourself to provide excellence in the customer services
- develop an in-depth understanding of your customers
- enhance your customers’ satisfaction
- apply management principles in your performance to provide quality services
Continuous professional development (CPD)
This course also provides continuous professional development to individuals. 1 hour of learning will give you 1 CPD point.
How will you study
Our learning portal will be available to you study 24/7. You can use your Desktop Computer, Laptop, Mobile or Tablet anytime in a flexible way to study entirely online.
Assessment Methods
Assessment methods include Multiple-Choice Questions (MCQs) and/or short questions.
Results and Certificate
You will get your MCQs results instantly after you complete the test while short questions result, and certificates will be issued within 3 working days.
Additional Information (Note) – Assessment fee is £25 payable before you start the course.
Who is this course for?
This qualification is useful for individuals from all over the world who are already on job for career enhancement/professional development or re-entering employment after a period of absence and for those who are seeking a career change to customer services.
Requirements
This qualification is open to all learners without any entry restrictions.
Career path
After completion of this course, you will have a wide range of employment opportunity to work as a Customer Service Officer, Call centre Agent, Relationship Manager, Contact Centre Manager, Customer Service Team Leader, or Customer Relationship Adviser.
Questions and answers
How much is the examination for the qualification?
Answer:Dear Janice, thank you for your message. The assessment fee which is an assignment will cost £25.
This was helpful.Do you give referrals to organizations seeking Customer Service staffs from among your trained students?
Answer:Yes we can refer.
This was helpful.I am currently recovering from an illness.would I still be able to take this course?
Answer:Dear Jane, yes you can study online (flexible) as a self-paced learner.
This was helpful.
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Legal information
This course is advertised on reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.
