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Complaints Handling for Customer Care ( Customer Service )

Empower Your Career | CPD Certified Course | FREE PDF Certificate | Instant Lifetime Access

Compliance Central

Summary

Price
£12 inc VAT
Study method
Online, On Demand What's this?
Duration
1.7 hours · Self-paced
Qualification
No formal qualification
CPD
10 CPD hours / points
CPD What's this?
Certificates
  • Reed Courses Certificate of Completion - Free
  • CPD Quality Standard Certificate - £7.99
Additional info
  • Tutor is available to students
5 students purchased this course

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Overview

***Customers Yelling at You? Turn Complaints into CASH with This Course! (Customer Care & Customer Service Secrets Revealed!)***

Did you know that according to a recent study, 78% of customers would do business with a company again if they felt their complaint was resolved quickly and efficiently? Excellent customer care & customer service, particularly in handling complaints, is no longer a nicety – it's a business imperative.

This course equips you with the theoretical knowledge and understanding to excel in the art of complaint handling within customer care & customer service. You'll develop the skills to not only navigate difficult situations but also turn them into opportunities to strengthen customer relationships and build brand loyalty.

Certificates

Reed Courses Certificate of Completion

Digital certificate - Included

Will be downloadable when all lectures have been completed.

CPD Quality Standard Certificate

Digital certificate - £7.99

CPD

10 CPD hours / points
Accredited by CPD Quality Standards

Curriculum

8
sections
8
lectures
1h 42m
total

Course media

Description

In a world dominated by Customer Care & Customer Service, our Complaints Handling course emerges as the beacon of excellence. Unravel the secrets of Complaints Customer Value, sculpting you into a maestro of the Customer Care & Customer Service realm. Explore the intricacies of Building Rapport & Trust, honing skills that transcend the mundane. Navigate the nuances of Effective Communication, transforming each conversation into a symphony of satisfaction. Dive into Handling Various Customer Types, equipping yourself to tackle any challenge with finesse. Immerse in Customer-Centric Complaint Resolution, emerging as the troubleshooter extraordinaire. Anticipate and prevent issues with Proactive Complaint Prevention, employing cutting-edge technology in Service Recovery. This course, laden with rich insights, is your key to unlocking new heights in the world ofCustomer Care & Customer Service. Elevate your expertise and redefine your impact!

In this transformative journey, you'll emerge with:

  • A profound understanding of Complaints Customer ( Customer Service ) Value
  • Mastery in Building Rapport & Trust
  • Effective Communication skills that resonate
  • The ability to navigate and handle various customer types
  • Expertise in Customer-Centric Complaint Resolution
  • Proactive Complaint Prevention using advanced technology
  • Embark on this journey with us, and let Customer Care & Customer Service become your forte. Revolutionise your approach, and stand out in the dynamic landscape of Complaints Handling!

Course curriculum :

Module 1:Complaints Customer Value: Explore the importance of customer complaints and their value to Customer Care & Customer Service.

Module 2: Building Rapport & Trust: Learn techniques for building strong relationships with customers.

Module 3:Effective Communication: Understand the principles of effective communication in Customer Care & Customer Service.

Module 4:Handling Various Customer Types: Gain insights into handling different types of customers effectively.

Module 5:Customer-Centric Complaint Resolution: Develop strategies to resolve complaints with a customer-centric approach.

Module 6:Proactive Complaint Prevention and Service Recovery: Learn proactive measures for preventing complaints and strategies for service recovery.

Module 7:Advanced Technology and Tools in Customer Care: Understand the role of advanced technology in enhancing Customer Care & Customer Service.

Who is this course for?

  • Customer Care & Customer Service Professionals seeking to enhance their skills
  • Managers and Supervisors overseeing Customer Service teams
  • Individuals aspiring to specialise in Complaints Handling
  • Entrepreneurs focused on delivering exceptional Customer Care & Customer Service
  • Anyone passionate about mastering the art of Effective Communication in Customer Service

Requirements

  • There are no specific prerequisites for this Customer Care & Customer Service course.
  • A willingness to learn and a desire to improve customer care & customer service skills are essential.

Career path

  • Customer Service Manager: £35,000 - £60,000
  • Complaints Specialist: £25,000 - £45,000
  • Customer Experience Analyst: £30,000 - £50,000
  • Quality Assurance Supervisor: £28,000 - £55,000
  • Service Recovery Strategist: £40,000 - £70,000
  • Position yourself for success in the Customer Care & Customer Service landscape! Enrol now and become the master of Complaints Handling.

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Legal information

This course is advertised on reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.

FAQs

Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body's logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.
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