Complaints Handling Level 1 & 2- CPD Certified Training
CPD Accredited | Free PDF & Hardcopy Certificate included | Free Retake Exam | Lifetime Access
Training Express Ltd
Summary
- Digital certificate - Free
- Hard copy certificate - Free
- Exam(s) / assessment(s) is included in price
- Tutor is available to students
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Overview
Enhance your customer service skills and become an expert in complaints handling with the CPD-certified Complaints Handling Level 1 & 2 training. Gain a deep understanding of customer service delivery, learn effective complaint resolution strategies, and master building strong customer relationships. Take your customer service career to new heights with this comprehensive training.
Learning Outcomes:
- Gain a solid understanding of customer service delivery concepts and practices.
- Develop skills in organising and structuring effective customer service processes.
- Explore customer relationship management (CRM) strategies for enhanced customer satisfaction.
- Learn techniques for monitoring and resolving customers' complaints and problems.
- Understand the impact of customer satisfaction on brand reputation.
- Discover social media tools and channels for effective business communication.
Certificates
Digital certificate
Digital certificate - Included
Once you’ve successfully completed your course, you will immediately be sent a FREE digital certificate.
Hard copy certificate
Hard copy certificate - Included
Also, you can have your FREE printed certificate delivered by post (shipping cost £3.99 in the UK).
For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10.
Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.
CPD
Course media
Resources
- Training Express Brochure - download
Description
Welcome to the Complaints Handling Level 1 & 2 - CPD Certified Training, a comprehensive course designed to equip you with the knowledge and skills necessary to excel in customer service and complaints handling. In today's competitive business landscape, providing exceptional customer service is crucial, and this complaints handling course offers a deep understanding of customer service delivery and effective complaint management.
This Customer service training covers everything from understanding the core principles of customer service delivery to mastering the intricacies of complaints handling. Explore the organisation and structure of customer service to ensure a seamless customer experience. Learn how effective customer relationship management (CRM) can contribute to resolving complaints and building strong customer connections
Join us on this CPD-certified training and elevate your customer service skills to new heights, becoming a valuable asset in handling complaints and delivering exceptional service.
Course Curriculum
- Module 01: Concepts and Practices in Customer Service Delivery
- Module 02: Organise Customer Service Delivery
- Module 03: Structure of Customer Service
- Module 04: Customer Relationship Management (CRM)
- Module 05: Customer Satisfaction & Relationship with Brand
- Module 06: Monitoring and Resolution of Customers’ Complaints & Problems
- Module 07: Social Media Tools and Channels for a Business
Certification
Upon successful completion of the course, all learners will be eligible to receive a certificate titled Customer Service & Environment to acknowledge their achievement. We are delighted to offer two formats for your certificate: PDF and Hardcopy.
- PDF Certificate: This digital version of your certificate will be available for you to download and print for totally FREE.
- Hardcopy Certificate (UK Delivery): For those who wish to have a physical token of their achievement, we offer a high-quality, printed certificate. This hardcopy certificate is also provided free of charge. However, please note that delivery fees apply. If your shipping address is within the United Kingdom, the delivery fee will be only £3.99.
- Hardcopy Certificate (International Delivery): For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10.
Who is this course for?
The target audience for the Customer service course is:
- Customer service representatives are looking to enhance their skills in complaints handling.
- Frontline staff involved in customer interactions and complaints handling.
- Supervisors and team leaders responsible for managing customer service and complaints handling teams.
- Business owners and managers are seeking to improve customer satisfaction levels.
- Professionals are interested in gaining CPD-certified training in complaints handling.
Career path
This Customer service course will be beneficial for anyone looking to pursue a career as:
- Customer Service Representative: £18,000 - £25,000 per annum
- Customer Experience Specialist: £22,000 - £35,000 per annum
- Complaints Handler: £20,000 - £30,000 per annum
- Customer Service Team Leader: £25,000 - £40,000 per annum
- Customer Relationship Manager: £30,000 - £50,000 per annum
Questions and answers
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Legal information
This course is advertised on reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.