IT Service Desk Analyst Level 3 Advanced Diploma
Course Line On Demand
Update on 2023 | CPD Certified | Free Digital Certificate | Free Exam | Lifetime Access
- Online
- 1.3 hours · Self-paced
- Certificate(s) included
- Tutor support
Great service
...Lecture 6: Introduction to ITIL Framework Lesson-1 Overview of ITIL best practices Lesson-2 Service management processes (Incident, Problem, Change, Release) Lesson-3 Service level agreements (SLAs) and key performance indicators (KPIs) Lecture 7: Applying ITIL in Service Desk Operations
…