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Contact Center Training Course

Accredited course| Certificate on completion

e-courses4you

Summary

Price
£12 inc VAT
Study method
Online
Duration
3 hours · Self-paced
Access to content
Lifetime access
Qualification
No formal qualification
Additional info
  • Tutor is available to students
1 student purchased this course

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Overview

E-Courses4you are here to bring you our Contact Centre Training Course, to give you the best customer service skills possible and provide a great customer experience!

Learn how to deal withdifficult customers, build rapport, and much more.

Sign up now!

Course media

Description

Customers want a well-educated agent when they contact a business. They want to know that the person answering their questions knows what they are talking about. Training your staff, or yourself, and having the information that is needed to effectively assist your customer base is paramount.

With our Contact Center Training Course, you will gain the knowledge to be able to provide a great customer experience. You will develop skills on how to deal with difficult costumers, build rapport, and have great listening skills. All of these skills combined will provide an increase in overall customer satisfaction throughout your organization.

What’s Included?

  • Unlimited lifetime access
  • Access anywhere, any time
  • Fast effective training, written and designed by industry experts
  • Track your progress with our Learning Management System
  • Unlimited support
  • Save money, time and travel costs
  • Learn at your own pace and leisure.
  • Easier to retain knowledge and revise topics than traditional methods

Why choose us?

  • Study job specific industry recognised courses
  • Student support
  • Job finder service
  • Progress reports
  • Exam booking support
  • Over 90% first time pass rate
  • 14 day no quibble money back guarantee

Who is this course for?

Anyone willing to learn!

Requirements

There are no formal requirements.

Questions and answers

No questions or answers found containing ''.

Michelle asked:

Please advise how to apply for student discount card?

Answer:

Hi Michelle, Please contact us at support@e-courses4you .com and we can send a unique link over to you :) Thanks e-Courses4you Ltd

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Legal information

This course is advertised on reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.

FAQs

Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body's logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.
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