CQI/IRCA Introduction to Product and Service Management - eCourse
Fully online course, CQI approved
TPT Consultancy & Training Ltd
Summary
- Tutor is available to students
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Overview
This course will provide learners with an awareness of the fundamental tools, techniques and structured methodology for Product and Service Management across a broad range of organisational contexts. Learners will leave the course with the capability to participate as a member of a team in the application of the key tools within their organisation.
Certification
Introduction to Product and Service Management
Description
This two day course covers the following content:
- Benefits of product and service management, quality planning and relationship to ISO 9001 and IATF 16949.
- Introduction to the product lifecycle stages and methodology.
- Role of the Product/Service Manager.
- Introduction to market analysis, benchmarking, and understanding customer requirements.
- Innovation stage process:
- Stage process (methodology).
- Idea generation, screening and product/service selection.
- Product/service requirements document.
- Business review process.
- Stakeholder management.
- Concept stage process:
- Stage process (methodology).
- Writing a business case.
- Critical success factors (CSF).
- Product/service forecast and trend analysis.
- Cost and value analysis.
- Development stage process:
- Stage process (methodology).
- Introduction to prototyping, piloting and evaluation methods.
- Introduction to quality function deployment.
- Introduction to quality planning for the supply chain.
- Launch stage process:
- Stage process (methodology).
- Introduction to launch planning.
- Production/Service Stage process:
- Stage process (methodology).
- Role of process management and continual improvement.
- Withdrawal stage processes:
Stage process (methodology)
Who is this course for?
This course targets learners who will be actively involved as team members in the application of Product and Service Management within their organisation. Learners will gain hands-on experience and awareness of the fundamental tools, techniques and structured methodology for Product and Service Management. Learners will leave the course with the capability to participate as a member of a team in the application of the key tools within their organisation.
Requirements
There are no formal requirements as this is a foundation level course.
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This course is advertised on reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.