CRM : Mastering Customer Relationship Management

In the world of commerce, frustration simmers at the heart of customer relationships—miscommunication, lost opportunities, and the maze of misunderstandings. The agony emerges from the cacophony of failed connections, the struggle to resonate with diverse audiences, and the art of seamlessly navigating through the myriad of conversations.

Step into the world of CRM: Mastering Customer Relationship Management where you will unravel the secrets of customer service, communication finesse, and the subtleties of sales techniques. Dive into the nuances of telephone etiquette, mastering the delicate dance of conversation even with strangers.

Discover the power of assertiveness and cross-cultural awareness, elevating your people management skills and nurturing self-esteem. From honing decision-making under stress to crafting compelling emails, this bundle becomes your arsenal to conquer the intricate landscapes of customer relations and professional efficiency.

Seize this opportunity to revolutionise your approach to customer relations. Enrol now and become the maestro of customer connections, paving the path for lasting relationships and business success.

Learning Outcome

By the end of this CRM : Mastering Customer Relationship Management bundle, you will be able to:

• Implement CRM strategies, managing customer relationships effectively, and optimising customer service experiences.
• Enhance communication skills, applying effective telephone etiquette and conversational techniques for customer interactions.
• Master sales techniques, demonstrating confidence and assertiveness in sales discussions and negotiations with customers.
• Develop strong self-esteem, building confidence to handle diverse customer needs and challenging scenarios professionally.
• Manage people efficiently, fostering cross-cultural awareness and understanding diverse customer perspectives for improved interactions.
• Utilise mindfulness in the workplace, enhancing productivity and decision-making, especially under stressful customer-related situations.
• Apply minute-taking skills effectively, capturing essential details during customer meetings and interactions for accurate records.
• Improve email writing skills, ensuring clear and effective communication for customer engagement and follow-ups.

Standout features of studying with Janets:

• The ability to complete the CRM : Mastering Customer Relationship Management bundle at your own convenient time
• Online free tests and assessments to evaluate the progress
• Facility to study the CRM : Mastering Customer Relationship Management bundle from anywhere in the world by enrolling
• Get all the required study materials and supporting documentation after getting enrolled
• Get a free E-certificate, Transcript, and Student ID
• Expert-designed CRM : Mastering Customer Relationship Management bundle with video lectures and 24/7 tutor support

CPD Accredited PDF Certificate

Digital certificate - Included

CPD Accredited Hard Copy Certificate

Hard copy certificate - £15.99

The CRM: Mastering Customer Relationship Management bundle provides a comprehensive exploration of strategies and skills crucial for effective customer relationship management. It delves into the core principles of CRM, emphasising the significance of understanding customer needs and fostering lasting relationships. Learners will develop essential communication skills, including telephone etiquette and effective email writing, ensuring seamless interaction with customers across various platforms.

This CRM : Mastering Customer Relationship Management bundle also covers customer service excellence, sales techniques, and assertiveness skills, empowering individuals to handle diverse customer interactions confidently. Moreover, it offers insights into people management, cross-cultural awareness, and mindfulness techniques to enhance workplace productivity and create a positive environment.

Modules on self-esteem, stress management, and decision-making under pressure equip participants with the tools needed to navigate challenging situations while maintaining professionalism and efficiency in CRM practices. Participants will gain a holistic understanding of CRM strategies, enhancing their abilities to manage customer interactions effectively and contribute to organisational success.

The CRM : Mastering Customer Relationship Management Bundle comes with one of our best-selling Diploma in Customer Relationship Management (CRM) course with a FREE CPD Certified Hardcopy certificate along with 14 additional CPD Certified courses:

• Course 01: Customer Service
• Course 02: Communication Skills Masterclass
• Course 03: Telephone Etiquette
• Course 04: Master Talking with Strangers
• Course 05: Sales & Sales Techniques
• Course 06: Self Esteem and Confidence Building
• Course 07: Minute Taking
• Course 08: People Management
• Course 09: Cross - Cultural Awareness
• Course 10: Assertiveness Skills
• Course 11: Using Mindfulness at Work for Productivity
• Course 12: Workplace Productivity Training
• Course 13: Decision Making Under Stress Course
• Course 14: Email Writing

Method of Assessment

To successfully complete the courses, students will have to take an automated multiple-choice exam. This exam will be online, and you will need to score 60% or above to pass the course.

After successfully passing the course exam, you will be able to apply for a certificate as proof of your expertise.

This CRM : Mastering Customer Relationship Management bundle is designed for:

• Professionals in customer service, sales, or CRM seeking to enhance their skills for better customer relationship management.
• Individuals aspiring to work in customer-facing roles and seeking to build strong communication and sales capabilities.
• Managers and team leaders aiming to improve team performance and customer interactions within their departments.
• Those interested in personal development, seeking to boost confidence and communication skills for diverse customer engagements.
• Anyone looking to understand and manage customer relationships efficiently in various business settings.

This course has no set requirements for learning. All you need is a device, an internet connection, and the basics of English. If you have them then you're good to go!

• Customer Service Representative (£18,000 - £30,000)
• Sales Executive (£20,000 - £35,000)
• CRM Manager (£25,000 - £50,000)
• Team Leader (£25,000 - £40,000)
• Account Manager (£25,000 - £45,000)
• Customer Success Manager (£30,000 - £55,000)
• Business Development Manager (£30,000 - £60,000)
• Relationship Manager (£35,000 - £65,000)

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