Customer Service, KYC & Customer Relationship Management (CRM) Diploma

✩ Trusted by Over 10K Business Partners & 1 Million Students Around the World! ✩

Customer Service, KYC & Customer Relationship Management (CRM) bundle course teaches you everything on the CRM topic thoroughly from scratch so you can achieve a certificate for free to showcase your achievement in professional life.

This Customer Service, KYC & Customer Relationship Management (CRM) bundle course is a comprehensive course designed to provide a detailed understanding of the nature of the CRM related sector and your key roles within it.

The training materials of this Customer Service, KYC & Customer Relationship Management (CRM) course are available online for you to learn at your own pace and fast-track your career with ease.

Learning Outcomes:

• Develop advanced customer relationship management (CRM) strategies.
• Enhance public relations and communication skills.
• Master KYC compliance for customer service agents.
• Implement effective phone-based customer service techniques.
• Understand the psychology of customers in sales.
• Apply performance and time management strategies in the workplace.

Key Features of Customer Service, KYC & CRMBundle

• CPD Accredited CRM Course
• Instant PDF certificate
• Fully online, interactive Customer Service & CRM course
• Self-paced learning and laptop, tablet, smartphone-friendly
• 24/7 Learning Assistance
• Discounts on bulk purchases

Enrol now in this Customer Service, KYC & CRM Bundle course to excel!

Digital certificate

Digital certificate - Included

Hardcopy Certificate

Hard copy certificate - Included

• Training Express Brochure - download

Are you ready to transition from being a good manager to becoming an exceptional leader? In today's competitive landscape, leadership prowess is not just desirable—it's indispensable. With a staggering 85% of UK firms emphasizing the crucial need for exceptional leaders, now is the time to step into your full potential.

Introducing our Office Management & Retail Customer Service - Level 2 Diploma—a transformative journey that transcends ordinary courses, propelling you towards leadership excellence. It's your opportunity to command respect and inspire others to follow your lead.

Crafted by industry experts, this comprehensive course bundle is meticulously designed to elevate your proficiency in every facet of management and leadership. From mastering Customer Service to honing Effective Communication skills, and from navigating Public Relations to implementing Motivational Techniques, each module equips you with indispensable skills required to thrive in diverse leadership roles. With salaries in this sector ranging from £20,000 to £40,000 annually, the opportunities for growth are significant. Moreover, the sector is witnessing a growth trend of 10% over the past five years, indicating a robust demand for skilled professionals.

Get ready to seize the helm and steer your career towards unprecedented heights. Are you prepared to embark on this empowering journey?

Customer Service, KYC & CRM Curriculum

• Course 01: CRM - Customer Relationship Management
• Course 02: Customer Service
• Course 03: Public Relations
• Course 04: KYC: Customer Service Agent
• Course 05: Phone-Based Customer Service
• Course 06: Sales: Psychology of Customers
• Course 07: Level 2 Diploma in Customer Service
• Course 08: Equality, Diversity and Discrimination
• Course 09: AML & Financial Crime Prevention
• Course 10: Communication and Organisational Skills
• Course 11: Cross-Cultural Awareness Training
• Course 12: Sales Negotiation Skills
• Course 13: Psychology of Anxiety and Stress
• Course 14: Digital Product Management
• Course 15: Stakeholder Management
• Course 16: Corporate Risk And Crisis Management
• Course 17: Performance Management
• Course 18: Time Management in The Workplace
• Course 19: Team Management
• Course 20: Business Intelligence Analyst
• Course 21: Positive Psychology

Accreditation

All of our courses are fully accredited, including this Customer Service, KYC & CRM Course, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in Customer Service, KYC & CRM.

Certification

Once you’ve successfully completed your Customer Service, KYC & CRM Course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). Our Customer Service, KYC & CRM Course certification has no expiry dates, although we do recommend that you renew them every 12 months.

This Customer Service, KYC & CRM Course can be taken by anyone who wants to understand more about the topic. With the aid of this course, you will be able to grasp the fundamental knowledge and ideas. Additionally, this Customer Service, KYC & CRM Course is ideal for:

• Aspiring customer service professionals seeking comprehensive industry knowledge.
• Individuals aiming to specialise in KYC and financial crime prevention.
• Sales personnel looking to understand customer psychology and negotiation.
• Managers interested in enhancing team and performance management skills.
• Professionals aiming to excel in stakeholder and risk management.

Learners do not require any prior qualifications to enrol on this Customer Service, KYC & CRM Course. You just need to have an interest in Customer Service, KYC & CRM Course.

After completing this Customer Service, KYC & CRM Course you will have a variety of careers to choose from. The following job sectors of Customer Service, KYC & CRM Course are:

• Customer Service Manager - £30K to 45K/year.
• KYC Analyst - £35K to 55K/year.
• Public Relations Specialist - £25K to 40K/year.
• Sales Negotiator - £25K to 50K/year.
• Business Intelligence Analyst - £40K to 60K/year.

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