Customer Service : Development Plan
Customer Service : Development Plan | CPD Accredited | 10 CPD Points/Credits
CPD Courses
Summary
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Overview
Customer Service Development Plan
Customer Service Development Plan is a key part of maintaining a business, as it explains how workers should manage customer relationships more effectively and in an appealing way.
CRM is a basic business function which shapes and builds a mutually helpful relationship between a supplier and a customer. The impact of CRM has developed from basic customer service to an incorporated solution which sets up a level of trust in developing durable relationships and recognising more business opportunities.
A positive relationship begins with good planning. Regardless of whether you are developing a new business or dealing with a project, an excellent approach can have a beneficial effect on both. It is essential for an organisation to have a good and optimistic approach to dealing with customers. A good customer management plan helps to gather important data about the customer, helping the organisation to deal successfully with customer relationships.
This unit offers a comprehensive introduction to the development of a CRM plan along with the strategies for customer retention. A range of key topics is explored in depth, including customer scenarios, selling CRM, and home-grown vs. application service providers.
It typically focuses on the development team and customer life cycles as well as evaluating and reviewing CRM. You will learn how to analyse the various components of a CRM plan
Course media
Description
Development of Customer Relationship Management Plan
Objectives
After completing this course learners will be able to:
- Analyse the various components of a CRM plan
- Develop a checklist for readiness and success in CRM
Program Content
Lesson(s)
Introduction to Development of Customer Relationship Management Plan
Topics
- Strategies for Customer Retention
- Customer Scenarios
- Selling CRM
- Home-grown vs. Application Service Providers
- The Development Team
- Customer Life Cycles
- Evaluating and Reviewing CRM
Requirements
This is a stand-alone course and it assumes no prior knowledge.
*Note: This is an independent unit not a complete course so does not equalize to a course. This will give you 10 CPD points to add on your CV. At the end of the unit, you can claim CPD Accredited unit by paying £35 accreditation fee and postal charges (£9 for UK students, £15 for outside UK).
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Legal information
This course is advertised on reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.