Customer Service and Communication Skills
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Overview
Customer Service and Communication Skills
***** FREE PDF Certificate *****
------------ 2 Courses + 2 PDF PDF Certificate-------------
Get instant access to your Customer Service and Communication Skills course. Study online, track your progress, and learn new skills, from wherever you are.
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- Instant PDF Certificate after completing this Customer Service and Communication Skills course.
This Customer Service and Communication Skills course comes with easy to understand e-learning study materials.
This Customer Service and Communication Skills course is developed by industry experts. We have divided this Customer Service and Communication Skills course into ten easy-to-understand modules. Each module deals with an important topic.
Why choose this Customer Service and Communication Skills
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***ADDITIONAL GIFT***
- Communication Skills Course
Please remember that this Customer Service and Communication Skills course comes with Reed's 14 days Money Back Guarantee.
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Will be downloadable when all lectures have been completed.
Curriculum
Course media
Description
Customer Service and Communication Skills
*********** Course 01: Customer Service ***********
The curriculum of Customer Service course:
- Module 1: An Overview of Customer Service
- Module 2: Strategies for Understanding Your Customers
- Module 3: The Customer-Focused Organisation
- Module 4: Creating Customer Service Strategy
- Module 5: Training & Development for Effective Customer Service
- Module 6: Building Strong Relationship With Customers
- Module 7: Communication in Customer Service
- Module 8: Handling Complaints
*********** Course 01: Communication Skills ***********
The curriculum of Communication Skillscourse:
- Module 1: Nature and Scope of Communication
- Module 2: Communication Barriers
- Module 3: Listening Skills
- Module 4: Oral Communication
- Module 5: Presentation Skills
- Module 6: Non-verbal Communication
- Module 7: Written Communication
- Module 8: Feedback and Counselling Skills
Certificate of Achievement
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Refund Policy
This Customer Service and Communication Skills course is backed by a 14-day refund policy. If you're not completed satisfied, simply request a refund through your dashboard.
Who is this course for?
Customer Service and Communication Skills
This course is for anyone interested in Customer Service and Communication Skills
Requirements
Customer Service and Communication Skills
There is no prerequisite to enrolling in this Customer Service and Communication Skills course.
Career path
Customer Service and Communication Skills
Customer Service and Communication Skills Course offers a unique opportunity to gain valuable skills and advance your career
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This course is advertised on reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.
