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Customer Service Awareness

i-Success Academy

Summary

Price
£55.19 inc VAT
Or £18.40/mo. for 3 months...
Study method
Online
Duration
2 hours · Self-paced
Access to content
Access until course completion
Qualification
No formal qualification
CPD
2 CPD hours / points
CPD What's this?
Certificates
  • Certificate of Completion - Free
Additional info
  • Exam(s) / assessment(s) is included in price

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Overview

The objective of this online customer service skills training is to foster comprehension of exemplary customer service principles and effective communication techniques.

Here are the primary focus areas of this course:

  • Clarifying the concept of customers and their diverse needs
  • Enhancing communication skills for effective customer interaction
  • Cultivating methods to promote a positive company image through service
  • Developing essential customer service skills
  • Building confidence and efficiency in telephone communication
  • Training in message taking proficiency
  • Improving listening and speaking techniques for effective customer engagement

Certificates

Certificate of Completion

Digital certificate - Included

Upon finishing the Customer Service Skills online training, you can choose to either immediately download your certificate or access it later online.

CPD

2 CPD hours / points
Accredited by The CPD Standards Office

Description

Effective customer service is a cornerstone of customer retention, with the potential to either solidify relationships or drive clients away if mishandled. Customer Service training aims to bolster favorable service practices while mitigating behaviors that could erode customer trust. Tailored to empower learners, this course elucidates the nuances of customer dynamics, emphasizing the identification of customer needs and adept communication strategies. Participants glean insights into projecting a favorable corporate image and enhancing call handling proficiency from start to finish. Additionally, the training hones skills in message clarity, concise communication, and fostering positive dialogues through active listening and articulate speech. By instilling these competencies, the course cultivates a culture of exemplary service delivery, pivotal for fostering lasting customer loyalty.

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Legal information

This course is advertised on reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.

FAQs

Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body's logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.
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Similar subjects: Customer service, Business
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Interest free credit agreements provided by Zopa Bank Limited trading as DivideBuy are not regulated by the Financial Conduct Authority and do not fall under the jurisdiction of the Financial Ombudsman Service. Zopa Bank Limited trading as DivideBuy is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority, and entered on the Financial Services Register (800542). Zopa Bank Limited (10627575) is incorporated in England & Wales and has its registered office at: 1st Floor, Cottons Centre, Tooley Street, London, SE1 2QG. VAT Number 281765280. DivideBuy's trading address is First Floor, Brunswick Court, Brunswick Street, Newcastle-under-Lyme, ST5 1HH. © Zopa Bank Limited 2024. All rights reserved.