Customer Service: Customer Care Skills with Proper Telephone Etiquettes Training
Training Duration: 94 Minutes + MCQ Based Assessment + PDF Certificate: Free + Vaiditiy: Lifetime + Retake: Unlimited
Learndrive
Summary
- Accredited Certificate from LearnDrive - Free
- Reed courses certificate of completion - Free
- Learndrive Official Transcript - £4.99
- Tutor is available to students
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Overview
The term Customer Service refers to communication between the seller and purchaser of a product. Customer support agents facilitate the entire process. Customers' perceptions of a business are heavily influenced by interactions with its employees.
For someone to succeed in Customer Service or advance their company's development by increasing customer satisfaction, they must have certain characteristics and abilities.
To help you to reach your success, we’ve designed this Customer Service: Customer Care Skills with Proper Telephone Etiquettes Training. You’ll get complete guidelines on customer service in this course.
Don’t miss the chance. Enrol and become a pro when it's about Customer Service.
Is there anything else included in this Customer Service package?
✸ After completing the Customer Service Course, you'll instantly receive a free PDF Certificate.
✸ The Customer Service Course is self-paced, so you can finish it whenever you want.
✸ Tutor support is available for this Customer Service
Certificates
Accredited Certificate from LearnDrive
Digital certificate - Included
Upon completion, the learner will receive an e-certificate
Reed courses certificate of completion
Digital certificate - Included
Will be downloadable when all lectures have been completed
Learndrive Official Transcript
Digital certificate - £4.99
Curriculum
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Module 1: Introduction To Customer Care 09:31
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Module 2: Providing Great Customer Care Service 08:07
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Module 3: Service Model & Defusing Techniques 05:38
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Module 4: Customer Management 08:45
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Way to GO! 00:10
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Module 5: Building Customer Rapport 07:23
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Module 6: Greeting Customers Professionally 07:52
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Module 7: Introduction & Aspects of Telephone Etiquette 08:04
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Module 8: Talking The Right Way On The Phone 10:44
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Module 9: How to Eliminate Phone Distractions 14:55
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Module 10: Inbound & Outbound Calls 10:00
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Module 11: Dealing With Angry Customers 08:19
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Module 12: Voicemail Messages & Interoffice Calls 14:13
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Claim Your Free Accredited Certificate 01:00
Course media
Description
For this Customer Service Masterclass, our instructor has combined their expertise, experience, and wisdom to provide you with the most effective learning experience possible. Your learning needs will be met through a number of in-depth video lessons in this Customer Service course.
As a reflection of the above promises, this Customer Service course focuses on developing the following skills:
- Ways to Provide Great Customer Service
- Grow Service Model
- Customer Management
- Customer Rapport Building
- Professional Etiquette
- Telephone Etiquette
- Ways to Calm Angry Customers
This Customer Service On-Demand Course will provide you with a comprehensive understanding of the subject matter through our premium, exclusive learning materials.
Who is this course for?
Anyone interested in learning more about Customer Service should take this Course.
Requirements
This Customer Service Course does not have any prerequisites or formal requirements.
Career path
The following are some career prospects you can pursue after taking this Customer Service Training, along with their average salary per year:
- Customer Service Assistant (about £20,593 per annum)
- Sales and Customer Service Assistant (around £17,200 per annum)
- Customer Service Advisor (£19,335 per annum)
- Customer Service Executive (£22,684 per annum)
Questions and answers
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Legal information
This course is advertised on reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.