Customer Service Diploma Level 2 & 3
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Summary
- CPD Certified Hardcopy Certificates - Free
- CPD Certified PDF Certificates - Free
- Reed Courses Certificate of Completion - Free
- Tutor is available to students
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Overview
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[Updated 2024]
[Watch Free Preview: 1st Module of Customer Service Course]
The Customer Service Diploma Level 2 & 3 - CPD Certified course is designed to provide learners with an in-depth understanding of the keys to providing successful customer service. It is ideal for those who work in a retail or sales environment, who are looking to develop their communication skills, introducing fundamental strategies that can be applied to a wide range of roles.
This Customer Service training course includes case studies and practical exercises that will help you to deliver excellent customer service in-person, over the phone and online. It covers body language techniques, telephone etiquette how to identify your customers’ needs, and much more.
Key Features
This Customer Service course includes the following offers:
- CPD Accredited Customer Service training
- Instant FREE e-certificate
- Fully online, interactive Customer Service course with audio voiceover
Certificates
CPD Certified Hardcopy Certificates
Hard copy certificate - Included
You will get the hard copy certificates for Free! The delivery charge of the hard copy certificate inside the UK is £3.99 each.
CPD Certified PDF Certificates
Digital certificate - Included
Reed Courses Certificate of Completion
Digital certificate - Included
Will be downloadable when all lectures have been completed.
CPD
Curriculum
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Module 01: Introduction 05:45
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Module 02: Characteristics of Good Customer Service 03:36
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Module 03: Customer Relationship Management 04:23
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Module 04: Communicate with Customers 05:59
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Module 05: Handling Customer Complaints 05:36
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Module 06: Problem Solving Over Phone 04:46
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Module 07: Improving Customer Service 09:58
Course media
Description
The Customer Service Diploma Level 2 & 3 course is extremely dynamic and well-paced to help you understand the subject with ease. You'll discover how to master skills while exploring relevant and essential topics.
Not only that, but you will learn how to manage stress effectively when dealing with difficult customers, with tips on how to recover customers and deal with complaints and challenging scenarios. By the end of the Customer Service Diploma Levels 2 & 3 courses, you will have an in-depth understanding of the key factors that contribute toward excellent customer support, with the expertise and knowledge to deal with any customer-facing situation successfully.
This Customer Service Diploma Levels 2 & 3 training course is ideal for anyone working in or aspiring to work in a customer-facing role. It covers fundamental areas such as customer needs, key communication strategies, and handling complaints.
Learning Outcomes
By the end of the Customer Service course, learners will be able to:
- Customer Needs Analysis
- Boost Customer Excellence
- Understand the components of Customer Relationship Management (CRM)
- Learn High standard customer service
- Maintain Telephone etiquette
Curriculum
The curriculum of Customer Service Diploma Level 2 & 3 is:
- Module 01: Introduction to Customer Service
- Module 02: Characteristics of Good Customer Service
- Module 03: Customer Relationship Management
- Module 04: Communicate with Customers
- Module 05: Handling Customer Complaints
- Module 06: Problem-Solving Over Phone
- Module 07: Improving Customer Service
Accreditation
Our Customer Service Diploma Level 2 & 3 course is fully CPD-Quality Standards Accredited
Certification
Once you’ve successfully completed your Customer Service Diploma Level 2 & 3 courses, you will immediately be sent a digital Training certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99).
Career Opportunities
This Customer Service course could lead you to many different career opportunities and the average salary in the UK is: £25,000 per year
Who is this course for?
This Customer Service Diploma Level 2 & 3 course is ideal for those who are looking to secure a role in the following fields:
- Sales Representatives
- Retail
- Telemarketers
- Front Desk Receptionists
- Managing Customer Excellence
- Customer service management
- Customer Account Advisor
- Customer Account Executive
- Customer Accounts Advisor
- Customer Consultant
- Customer Administrator
- Customer Coordinator
- Customer Care
- Customer Support
Course Progression
After completing the course, you can progress to:
- Level 2 Certificate in Principles of Customer Service
- Level 3 Certificate in Principles of Customer Service
- Level 3 Diploma in Customer Service (RQF)
- Certificate in Know Your Customer & Customer Due Diligence
Requirements
No formal qualification to enrol in course.
Career path
- Customer Care Operator
- Customer Care Representative
- Receptionist
- Medical Receptionist
- Customer Service Manager
- Restaurant Manager
- Customer Account Administrator
Questions and answers
Just want to make sure I have a team of 5 I wish to give this course once purchased how and so will it all be given out to my team?
Answer:Dear Lars, Thanks for your interest. You can buy this course for your colleague or members of your team by simply adding the course to basket. At checkout, you can add the student's details and a message. They will receive the access details in their email.
This was helpful.Hi, can I take this course from outside the UK?
Answer:Dear Jenifer, Good Morning. Yes, you can take the course from anywhere in the world.
This was helpful.
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Legal information
This course is advertised on reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.
