Customer Service Level 1
Entry Level Career Pathway Program on Customer Service - No Exam - Instant Free Certificate - Free Toolkit
Empower UK Employment Training
Summary
- Empower UK Diploma Certificate - Free
- Reed Courses Certificate of Completion - Free
- Official Transcript - £2.50
- Tutor is available to students
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Overview
Customer Service Level 1
This meticulously designed course equips you with unrivalled Customer Service skills, essential for scaling the corporate ladder. From mastering Customer Service Fundamentals to proactive Customer Management, your path to exceptional Customer Service starts here.
Learning Outcomes:
- Explain the role of CRM in Customer Service.
- Demonstrate Customer Service best practices.
- Interpret customer loyalty on Customer Service.
- Evaluate the Grow Customer Service Model.
- Critique the roles of a Customer Service Manager.
More Benefits :
- LIFETIME access
- Device Compatibility
- No Exam, Instant Free Certificate on Customer Service
- Free Workplace Management Toolkit
- Moneyback Guarantee
Certificates
Empower UK Diploma Certificate
Digital certificate - Included
Reed Courses Certificate of Completion
Digital certificate - Included
Will be downloadable when all lectures have been completed.
Official Transcript
Digital certificate - £2.50
Curriculum
Course media
Description
Customer Service Level 1 Syllabus
Customer Service & Care: Master the basics of Customer Service and CRM to create a customer-focused organization.
Great Customer Service: Develop skills in empathy and call centre effectiveness for world-class Customer Service.
Customer Service Models: Apply the Grow Service Model and defusing techniques for enhanced Customer Service.
Customer Management: Understand proactive management cycles and roles for effective Customer Service.
Customer Rapport: Learn strategies for building rapport and driving customer loyalty in Customer Service.
Who is this course for?
This Customer Service course is for anyone. This Level 1 qualification will enable you to progress into further learning in customer service; such as:
- Level 2 Certificate in Customer Service
- Level 2 Diploma in Customer Service
- Level 3 Certificate in Customer Service
- Level 3 Diploma in Customer Service
- Level 4 Certificate in Customer Service
- Level 4 Diploma in Customer Service
- Level 5 Certificate in Customer Service
- Level 5 Diploma in Customer Service
- Level 6 Certificate in Customer Service
- Level 6 Diploma in Customer Service
- Level 7 Certificate in Customer Service
- Level 7 Diploma in Customer Service
Requirements
Learners must be at least 14 years old.
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Legal information
This course is advertised on reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.